At a Glance
- Tasks: Lead client-facing technical projects from onboarding to launch, ensuring timely delivery.
- Company: Fast-growing SaaS tech start-up with a supportive and collaborative culture.
- Benefits: Competitive salary, flexible hours, remote work, and professional development opportunities.
- Other info: Enjoy fun team meet-ups and a dynamic work environment.
- Why this job: Make a real impact by delivering successful outcomes for clients and building strong relationships.
- Qualifications: Experience in client-facing delivery roles and excellent stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
We’re looking for a
Senior Delivery Manager to lead the successful delivery of client-facing technical projects across our portfolio. This is a client-facing role , not an internal product or transformation position. You will work directly with customers, owning delivery from onboarding through to launch.
You’ll act as the primary point of contact for clients, ensuring projects are delivered on time, within scope, and aligned to business outcomes, while building strong, trusted relationships.
Who This Role Is (and Isn’t) For
This role is for people who have
- Delivered client-facing projects
- (e. g. Saa S, agency, consultancy environments)
- Managed external stakeholders and customers directly
- Owned delivery across multiple client accounts or implementations
- This role is
NOT suited to candidates whose experience is primarily
- Internal digital transformation (e. g. within banks or large enterprises)
- Platform/product ownership without direct client interaction
- Internal stakeholder-only environments
Key Responsibilities
- Own end-to-end delivery of client projects from kick-off to launch
- Act as the primary client contact , managing communication, expectations, and delivery
- Coordinate cross-functional teams (engineering, product, design)
- Manage scope, timelines, risks, and budgets across multiple accounts
- Translate client requirements into actionable plans for delivery teams
- Drive accountability and ensure high-quality outcomes
- Identify opportunities to grow accounts and expand value.
Requirements & Qualifications
- Proven experience in a client-facing delivery role
- ( Saa S, agency or consultancy)
- Strong track record of delivering external client projects , not just internal initiatives
- Excellent stakeholder management skills with external customers
- Comfortable managing multiple projects and priorities simultaneously
- Commercially aware and able to balance delivery with business outcomes
- Able to translate technical concepts for non-technical clients
What We Offer
- Competitive salary based on experience.
- Flexible working hours and remote work options.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Engagement in impactful projects with leading clients.
- Company laptop provided.
- Bonus for additional revenue generated.
- Two in-person fully funded and fun team meet-ups per year at our Leeds, UK, head office.
We’re looking for someone who thrives in client-facing environments, enjoys building relationships, and takes ownership of delivering real outcomes for customers.
If you are ready to take on a challenging and rewarding role in a fast-growing Saa S tech start-up, we would love to hear from you.
Apply now to join our team and help our clients succeed!
- Department: Customer Success
- Type: Full-time
- #J-18808-Ljbffr
Senior Delivery Manager employer: Whitelabel Loyalty
Whitelabel Loyalty is an exceptional employer that prioritises a collaborative and innovative work culture, allowing you to thrive in a remote environment while leading impactful SaaS projects. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to develop your skills in stakeholder management and project oversight. Join us to be part of a dynamic team that values your contributions and supports your professional journey.
