Front of House Team Member (Bar, Restaurant & Events)
Location: White Horse Inn, Abbots Causeway, Mark, Somerset, TA9 4LT
Job Type: Part-time / Flexible (with potential to grow)
Pay: From £11.50 per hour (negotiable depending on experience) + monthly tips
About the Role
We're looking for friendly, confident, and adaptable Front of House Team Members to join our pub team.
This is a varied role covering all aspects of front of house, including bar service, waiting tables, hosting guests and supporting weddings, events and functions. No two shifts are the same, so we're looking for someone who enjoys working with people and thrives in a busy hospitality environment.
As the face of the business, you'll play an important role in creating a welcoming atmosphere and delivering excellent customer service from the moment guests arrive until they leave.
This is a fantastic opportunity for someone with hospitality experience who wants a varied role and the opportunity to progress into supervisory and management positions over time.
Key Responsibilities
Bar Service:
- Prepare and serve alcoholic and non-alcoholic drinks
- Operate tills and handle payments accurately
- Maintain a clean, organised, and well-stocked bar
- Monitor customer behaviour and follow responsible alcohol service procedures
- Support busy service periods and events
- Take food and drink orders accurately
- Serve food and beverages to a high standard
- Clear and reset tables efficiently
- Maintain cleanliness throughout dining areas
- Ensure guests receive attentive and friendly service throughout their visit
Hosting & Customer Service:
- Welcome and seat guests
- Answer customer enquiries both in person and over the phone
- Manage bookings and reservations
- Provide a warm, professional first impression for all visitors
- Resolve customer queries professionally and efficiently
Events & Functions:
- Assist with weddings, wakes, private parties, and other events
- Set up and clear down event spaces
- Provide food and drink service during functions
- Help ensure events run smoothly and guests are well looked after
General Duties:
- Opening and closing duties
- Maintaining cleanliness throughout front of house areas
- Restocking and replenishing supplies
- Following health & safety procedures at all times
- Supporting colleagues across all areas of the business
- Working as part of a team to deliver exceptional customer experiences
Flexibility
We're happy to shape the role around the right person:
Want an extra guaranteed shift each week? Let's discuss
Need occasional weekends off? No problem
If you like the role but need small adjustments, we're open to it
What We're Looking For
- Must be aged 18 or over
- Previous hospitality experience preferred but not essential
- Excellent customer service and communication skills
- Friendly, positive, and professional attitude
- Ability to work under pressure in a busy environment
- Reliable, punctual, and well-presented
- Comfortable working both independently and as part of a team
- Willingness to learn and develop new skills
What We Offer
- From £11.50 per hour (depending on experience)
- Monthly tip package
- Discounted food & drink
- Free parking
- Regular pay reviews
- Opportunity to progress into full-time roles
- Clear pathway into supervisory and managerial positions
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