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- Tasks: Lead a Unit4 support team and enhance service delivery across various functional modules.
- Company: Join a supportive organisation that values work-life balance and personal growth.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for continuous improvement.
- Why this job: Make a real impact by leading a skilled team in a dynamic ERP environment.
- Qualifications: Experience with Unit4 ERP and strong leadership skills are essential.
- Other info: Flexible working arrangements and a focus on professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
A Unit4 Service Delivery Team Lead is required by Whitehall Resources for our Surrey based client. This is a permanent role offering hybrid working, with an expectation of 1 day per week on-site (with some flexibility for the right candidate).
The successful candidate will combine strong people leadership with hands-on Unit4 expertise, supporting service delivery across one or more functional modules including Finance, HR, Payroll, Procurement, or FP&A.
Do you have?
- Proven experience supporting Unit4 ERP (Agresso) in a service delivery or application support environment?
- Strong functional knowledge across at least one Unit4 module?
- Experience leading or supervising a technical support team in a live ERP environment?
- Solid understanding of ITIL processes including Incident, Problem, Service Request and SLA management?
- The ability to communicate technical issues clearly to non-technical stakeholders?
Would you like to?
- Lead and motivate a stable, experienced Unit4 support team?
- Work for an organisation which promotes an exceptional work and personal life balance?
- Contribute to service improvement initiatives, upgrades, and continuous improvement activity?
If so, please apply!
Unit 4 Service Delivery Manager employer: Whitehall Resources
Contact Detail:
Whitehall Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit 4 Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Unit4 community or related fields. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on your Unit4 knowledge and ITIL processes. Be ready to discuss how you've led teams and improved service delivery in past roles. We want to see your hands-on expertise shine!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve motivated a team or resolved conflicts. Employers love to see candidates who can lead a stable, experienced support team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about promoting a great work-life balance, so you’ll be in good hands!
We think you need these skills to ace Unit 4 Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unit4 ERP and any relevant modules. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of your leadership experience and how you've supported service delivery in the past.
Showcase Your ITIL Knowledge: Since ITIL processes are key for this role, make sure to mention your understanding of Incident, Problem, and SLA management. We love seeing candidates who can communicate technical issues clearly to non-technical folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Whitehall Resources
✨Know Your Unit4 Inside Out
Make sure you brush up on your knowledge of Unit4 ERP, especially Agresso. Be ready to discuss specific modules like Finance or HR, and think of examples from your past experience where you've successfully supported these areas.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading a technical support team. Think of situations where you motivated your team or improved service delivery. Highlight your people management skills and how you can foster a positive work environment.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes such as Incident and Problem Management. Be prepared to explain how you've applied these in previous roles, and how they can enhance service delivery in the context of Unit4 support.
✨Communicate Clearly
Practice explaining technical issues in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully communicated complex information to non-technical stakeholders.
