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For Companies At a Glance
- Tasks: Conduct user research and analyse data to improve services for a key client.
- Company: Join Whitehall Resources, a leader in user research and digital services.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by shaping user experiences in a dynamic environment.
- Qualifications: Experience in quantitative research and strong communication skills required.
- Other info: On-site work in Shropshire 2 days a week with a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Whitehall Resources require a User Researcher to work with a key client on a 6 month initial contract. This role will require on site work in Shropshire 2 days per week. Inside IR35.
Key Responsibilities
- Data analysis – Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels).
- Research design & experimentation – Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the Experimentation team. Develop hypotheses, define success metrics, and ensure statistical validity.
- Qualitative integration & triangulation – Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision‑making.
- Reporting & communication – Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non‑technical audiences.
- Governance & best practice – Ensure compliance with GDS (Government Digital Service) standards and ethical research practices. Advocate for evidence‑based decision‑making across teams and departments.
Essential Skills & Experience
- Proven experience in quantitative research within a user‑centred design or public sector context.
- Experience working with Performance Analysts.
- Experience working on a service that operates on a national level and at scale.
- Ability to design and implement A/B experiments and interpret results confidently.
- Familiarity with qualitative research methods and integrating them into quantitative frameworks.
- Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.
User Researcher in Telford employer: Whitehall Resources
Contact Detail:
Whitehall Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user research. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio! If you've got past projects or case studies, make sure to highlight them. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Researcher in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in quantitative research and any relevant projects that showcase your skills in data analysis and A/B testing.
Showcase Your Communication Skills: Since you'll be translating complex data into clear insights, it's crucial to demonstrate your communication prowess. Use straightforward language in your application and provide examples of how you've effectively communicated findings to non-technical audiences.
Highlight Relevant Experience: Don’t forget to mention any experience you have working with Performance Analysts or in a public sector context. This will show us that you understand the environment and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Whitehall Resources
✨Know Your Data
Make sure you brush up on your data analysis skills. Be prepared to discuss how you've interpreted performance data in the past, especially in a user-centred design context. Think of specific examples where your insights led to actionable changes.
✨Experiment Like a Pro
Familiarise yourself with A/B testing and controlled experiments. Be ready to explain your approach to designing these tests, including how you define success metrics and ensure statistical validity. Having a couple of examples from your previous work can really set you apart.
✨Communicate Clearly
Since you'll be producing outputs for senior stakeholders, practice translating complex data into simple, actionable insights. Prepare to showcase your communication skills by discussing how you've effectively reported findings in the past.
✨Champion Best Practices
Understand GDS standards and ethical research practices. Be prepared to discuss how you've advocated for evidence-based decision-making in your previous roles. Showing that you prioritise governance and best practices will resonate well with the interviewers.
