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- Tasks: Lead service design and transition for project delivery, ensuring top-notch service components.
- Company: Join a dynamic team in the West Midlands focused on innovative service solutions.
- Benefits: Competitive pay, professional development, and a chance to work on impactful projects.
- Other info: SC clearance needed; training provided for ITIL4 foundation.
- Why this job: Make a real difference in service delivery while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills and a proactive approach to risk management required.
The predicted salary is between 45000 - 55000 £ per year.
Whitehall Resources are currently looking for a Service Design & Transition Manager based in the West Midlands for an initial 6-month contract.
Job Spec:
You will be involved in all aspects of Service Design & Transition across teams involved with the Project Delivery process. The role aims to assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from the start of the project development lifecycle through to live running. You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards.
SC CLEARANCE REQUIRED
INSIDE IR35
Main responsibilities:
- Development of Support Model and Diagrams for components being delivered by project teams
- Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
- Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
- Coordinate your own SD&T tasks and activities
- Ensure that the support model is complete, tested and signed off before service go live
- Provide a point of escalation for SD&T operational issues and risks
- Ensure operational sign-off of SD&T artefacts at appropriate governance boards and technical reviews
- Facilitate the review and approval of support process tests across teams
Key Skills:
- Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
- Happy to listen actively and draw conclusions.
- Weekly reporting to seniors about assigned projects
- Use of a defined toolset to support all of the processes.
- Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
- Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
- Negotiation and ability to challenge/question
- Self-reliance and ability to work independently with supervision.
Desirable:
- Experience of providing a service to customers.
- Risk awareness
- Mix of project and service mentality
- Excel/Office/PowerPoint
- Project experience
Qualifications:
- Ideally EM foundation: training will be given to achieve ITIL4 foundation
Service Design & Transition Manager - SC Cleared employer: Whitehall Resources
Contact Detail:
Whitehall Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager - SC Cleared
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their service design and transition processes. We recommend practising common interview questions and even role-playing with a friend to boost your confidence. The more prepared you are, the better you'll perform!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed service risks or contributed to project delivery. We want to see your problem-solving abilities in action, so don’t hold back on those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Service Design & Transition Manager - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight relevant experience and skills that match the job description, especially around service delivery and risk management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to manage service design and transition effectively.
Showcase Your Interpersonal Skills: Since this role involves leading meetings and facilitating discussions, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully communicated and collaborated with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Whitehall Resources
✨Know Your Service Design Inside Out
Make sure you understand the principles of service design and transition thoroughly. Brush up on the key concepts, especially those related to risk management and support models. Being able to discuss these confidently will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service risks or challenges in project delivery. Think of examples from your past experience where you've successfully navigated similar situations. This will demonstrate your practical understanding and problem-solving skills.
✨Show Off Your Interpersonal Skills
Since this role involves leading meetings and facilitating discussions, be prepared to showcase your interpersonal skills. Practice active listening and think about how you can effectively communicate your ideas while also drawing out input from others. This will highlight your ability to work collaboratively.
✨Familiarise Yourself with Tools and Processes
Get to grips with the defined toolset mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them in past roles. This will help you stand out as someone who can hit the ground running and contribute to the team immediately.