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- Tasks: Provide top-notch support and manage infrastructure for a seamless user experience.
- Company: Join a forward-thinking company that values quality service and teamwork.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real difference in infrastructure management.
- Qualifications: Strong technical skills and a passion for customer service are essential.
- Other info: Exciting career prospects in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Whitehall Resources are currently looking for a 3rd Line Infrastructure Support Analyst. This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.
Responsibilities:
- Treating users as paying customers and providing a very high quality of service.
- Effective and customer centric resolution of calls assigned to the infrastructure support group.
- Management and maintenance of the infrastructure environment including security.
- Proactive management of Servers, Networks and Telecoms.
- Prioritisation of calls based on service levels in force and business criticality.
- Providing guidance, recommendations and costings to clients.
- High level of technical knowledge across responsibility areas.
- Strict enforcement of the current IS Standards and Policies.
- Contribution to the team’s documentation.
- Contribution to continuous improvement of the team.
3rd Line Infrastructure Support Analyst employer: Whitehall Resources
Contact Detail:
Whitehall Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that 3rd Line Infrastructure Support Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical knowledge and past projects. This is a great way to demonstrate your expertise in managing servers, networks, and telecoms.
✨Tip Number 3
Prepare for interviews by practising common questions related to infrastructure support. Be ready to discuss how you've handled customer-centric resolutions and prioritised calls based on service levels in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the perfect job. Plus, we’re always looking for talented individuals who can contribute to our team's continuous improvement.
We think you need these skills to ace 3rd Line Infrastructure Support Analyst
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight how you treat users as paying customers. We want to see examples of how you've provided high-quality service in previous roles, especially when resolving issues.
Demonstrate Your Technical Know-How: We’re looking for someone with a solid understanding of servers, networks, and telecoms. Be sure to include specific technical skills and experiences that showcase your expertise in these areas.
Prioritisation is Key: Mention any experience you have with prioritising tasks based on service levels and business criticality. We appreciate candidates who can manage their time effectively and focus on what matters most.
Contribute to Continuous Improvement: Let us know how you've contributed to team documentation or continuous improvement initiatives in the past. We value proactive team members who are always looking to enhance processes and services.
How to prepare for a job interview at Whitehall Resources
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to servers, networks, and telecoms. Be ready to discuss specific technologies you've worked with and how you've managed infrastructure environments in the past.
✨Customer-Centric Mindset
Since the role emphasises treating users as paying customers, think of examples where you've gone above and beyond for clients. Prepare to share how you prioritised calls based on service levels and business criticality.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've effectively resolved complex issues in previous roles. Think of a few scenarios where you had to manage multiple priorities and how you ensured a high-quality service throughout.
✨Emphasise Continuous Improvement
Highlight any contributions you've made towards team documentation or process improvements. Companies love candidates who are proactive about enhancing team performance and adhering to IS standards and policies.
