Whitehall Resources Ltd | Availability & Capacity Manager - SC Cleared

<b>Job Description</b><p>Availability & Capacity Manager – SC Cleared.<br>Whitehall Resources are currently looking for a Availability & Capacity Manager – SC Cleared.<br>You will be required to use an FCSA Accredited Umbrella Company for this role.<br>Must not have been outside of the UK for more than 6 months in the last 5 years.<br>This role will be 100% onsite 5 days a week.<br>Key Requirements:<br>- Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.<br> – Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements.<br> – Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.<br> – Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.<br> – Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance, and ensure service levels are met.<br> – Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.<br> – Reporting and Relationship Management: Produce high quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.<br>Key Experience:<br>- Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.<br> – ITIL V4 Foundation certification required, further ITIL certifications are desired.<br> – Decent knowledge of computer systems, integration, and architecture concepts.<br> – Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.<br> – Understanding of cross systems interrelations in context of the global business process.<br> – Understanding of Service Management Framework.<br> – Quality documentation and report writing ability.<br> – General management skills (time management, communication skills and staff management), experience of managing meetings, and problem solving skills desired.<br> – Experience of working with 3rd parties.</p><p>All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.</p><p>Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.</p>