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- Tasks: Lead and optimise IT service assurance processes in a dynamic team.
- Company: Join Whitehall Resources, a diverse and inclusive employer in the IT sector.
- Benefits: Enjoy hybrid working with 2 days onsite and flexible remote options.
- Why this job: Make a real impact on IT services while developing your skills in a supportive environment.
- Qualifications: 10+ years in ITSM and 5+ years leading service assurance in large organisations required.
- Other info: This is a 6-month contract role with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
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Service Assurance Specialist
Whitehall Resources are looking for a Service Assurance Specialist. This role is hybrid working with 2 days per week onsite in Cambridge, and the remainder remote working, for an initial 6 month contract.
***Inside IR35***
Job Overview:
We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for driving, governing, and optimizing the IT service assurance process to ensure that new or changing services continually meet the highest standards set by the client.
Responsibilities:
* Lead the design, implementation, and governance of the service assurance and transition assurance processes.
* Develop and maintain all process documentation, training materials, and communication assets.
* Drive continual service improvement initiatives across ITSM practices.
* Define, collect and analyse metrics to assess process maturity, efficiency and effectiveness.
* Continually update and maintain our service assurance criteria.
* Support and guide project managers and project delivery teams to effectively apply our processes to their work.
* Chair weekly Service Assurance Board and drop-in sessions.
* Collaborate with partners to validate services are production-ready before release.
* Provide mentorship on Early Life Support (ELS) plans and ensure alignment with operational teams.
Required Skills and Experience :
* 10+ years of hands-on experience in ITSM processes.
* 5+ years of proven track record leading service design, transition, or assurance processes in large organisations.
* ITIL 4 Managing Professional or Strategic Leader certification preferred.
* Experience in governing and leading large scale IT transformation projects.
* Ability to lead process governance, reporting, and compliance.
* General conceptual understanding of IT infrastructure and applications, project management, and SDLC.
“Nice To Have” Skills and Experience :
* Previous exposure to service lifecycle transitions from suppliers or partners to in-house teams.
* Strong problem-solving skills and negotiation skills.
* A highly analytical approach, with good knowledge of process re-engineering and optimisation.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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Service Assurance Specialist employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Specialist
✨Tip Number 1
Familiarise yourself with ITIL 4 principles, as this role highly values ITIL certifications. Brush up on your knowledge of service design and transition processes to demonstrate your expertise during discussions.
✨Tip Number 2
Prepare to discuss your experience in leading large-scale IT transformation projects. Be ready to share specific examples that highlight your problem-solving skills and how you've driven service improvements in previous roles.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss metrics you've used to assess process maturity and efficiency. This will help you stand out as someone who can contribute to continual service improvement initiatives.
✨Tip Number 4
Network with professionals in the ITSM field, especially those with experience in service assurance. Engaging with industry peers can provide insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Service Assurance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management, particularly focusing on your hands-on experience with service assurance processes. Use specific examples that demonstrate your leadership in service design and transition.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive and adaptable nature. Mention your 10+ years of experience in ITSM and how it aligns with the responsibilities outlined in the job description. Be sure to express your enthusiasm for the role and the company.
Highlight Relevant Certifications: If you have an ITIL 4 Managing Professional or Strategic Leader certification, make sure to prominently feature this in your application. This will demonstrate your commitment to professional development and your suitability for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully navigated challenges in previous roles. Highlight your strong problem-solving and negotiation skills, as these are key attributes for the Service Assurance Specialist position.
How to prepare for a job interview at Whitehall Resources Ltd
✨Understand IT Service Management (ITSM)
Make sure you have a solid grasp of ITSM processes, as this role heavily relies on them. Brush up on your knowledge of service assurance and transition assurance processes to demonstrate your expertise during the interview.
✨Showcase Your Leadership Experience
Highlight your experience in leading service design and assurance processes, especially in large organisations. Be prepared to discuss specific projects where you successfully governed IT transformation initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of examples from your past experiences where you had to negotiate or optimise processes effectively.
✨Familiarise Yourself with ITIL Framework
Since the role prefers candidates with ITIL 4 certifications, ensure you understand its principles and how they apply to service assurance. Being able to discuss how you've implemented ITIL practices in previous roles will set you apart.
