Senior Sage x3 Consultant/Architect

Senior Sage x3 Consultant/Architect Whitehall Resources are currently looking for a Senior Sage x3 Consultant/Architect. Key Tasks: . To work within the Support team to provide turnkey and specialist guidance to clients and colleagues in the resolution of Sage X3 applications. . To provide excellent customer service. . To ensure software knowledge is kept up to date. . To ensure the proper protection of any customer data in accordance with Company protocols. . To keep internal systems properly updated at all times as required by the organisation. . Record all support logs and related actions on the support database in a clear, understandable and accurate manner. . Keep the customer up to date with the progress of log investigation or resolution. . Liaise with our suppliers where necessary to obtain the required information or assistance to aid the resolution of a log. . Work in a team environment, sharing knowledge and information wherever appropriate to achieve the most efficient resolution to logs. . Handle the escalation of logs to the Support Manager or a Director wherever appropriate and according to the escalation procedures laid out. . On occasion, provide on-site support/consultancy services to client base. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall R…