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- Tasks: Manage and support Remedy processes like Incident and Change Management.
- Company: Join Whitehall Resources, a diverse and inclusive IT consultancy.
- Benefits: Enjoy fully remote work and a flexible contract inside IR35.
- Why this job: Gain valuable experience in ITSM while working with a key client.
- Qualifications: Active SC clearance and experience with Remedy version 20.02 required.
- Other info: Opportunity to enhance your skills in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
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Remedy Consultant – SC Cleared, City of London
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Location:
City of London, United Kingdom
Job Category:
Information Technology
EU work permit required:
Yes
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Job Reference:
BBBH64217_1751974510
Job Views:
54
Posted:
08.07.2025
Expiry Date:
22.08.2025
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Job Description:
Remedy Consultant – SC Cleared
Whitehall Resources require a Remedy Consultant with active SC clearance to work with a key client on a 6 month contract.
*Fully remote.
*Inside IR35.
*Active SC clearance required.
Remedy Consultant – SC Cleared
Role Description:
• Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
• Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
• Managing CMDB data model and Asset / CI Audit Log
• Experience undertaking daily checks
• Experience in the management and resolution of Remedy Incident
• Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
• Experience of Asset Management
• Create and/or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with external reporting systems
• Desirable – experience generating reports from multiple Remedy sources
• Desirable – experience with direct database query technologies
• Experience supporting all stages of the Software Development Lifecycle (SDLC)
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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Remedy Consultant - SC Cleared employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant - SC Cleared
✨Tip Number 1
Make sure to highlight your active SC clearance in any conversations or networking opportunities. This is a crucial requirement for the role, and mentioning it upfront can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific modules of Remedy mentioned in the job description. Being able to discuss your experience with Service Level Management, Incident Management, and others will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Engage with professionals in the ITSM community, especially those who have experience with Remedy. Networking can provide valuable insights and potentially lead to referrals that could help you land the job.
✨Tip Number 4
Prepare to discuss your experience with the Software Development Lifecycle (SDLC) during interviews. Being able to articulate how you've supported all stages of SDLC will show your comprehensive understanding of the processes involved.
We think you need these skills to ace Remedy Consultant - SC Cleared
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Remedy Consultant position. Make sure you understand the key responsibilities and required skills, especially regarding Remedy version 20.02 and its modules.
Tailor Your CV: Customise your CV to highlight relevant experience with Remedy, particularly in Service Level Management, Incident Management, and Asset Management. Use specific examples that demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses your active SC clearance and your experience with the Remedy Suite. Explain how your skills align with the needs of the company and why you're a great fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Whitehall Resources Ltd
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific Remedy modules mentioned in the job description, such as Service Level Management and Incident Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Since the role requires technical support of the Remedy Suite, brush up on your technical skills. Be ready to explain how you've managed CMDB data models and conducted daily checks in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past work where you successfully resolved incidents or managed changes within the Remedy system.
✨Showcase Your Documentation Skills
The role involves creating and updating Remedy documentation. Be prepared to discuss your approach to documentation and how you ensure compliance with software lifecycle methodologies in your previous roles.
