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- Tasks: Provide technical support and troubleshoot issues for users in a dynamic IT environment.
- Company: Join Whitehall Resources, a leader in IT recruitment, committed to diversity and inclusion.
- Benefits: Enjoy a full-time contract with opportunities for growth and skill development.
- Why this job: Be part of a crucial team ensuring smooth operations while enhancing your tech skills.
- Qualifications: Experience with Windows 10, customer service skills, and a willingness to learn are essential.
- Other info: Active SC Clearance is required; this role is onsite in Gloucester.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Location:
Gloucester, United Kingdom
Job Category:
Information Technology
EU work permit required:
Yes
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Job Reference:
BBBH64503_1754991548
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Desktop Support Engineer (SC Cleared)
Whitehall Resources are looking for a Desktop Support Engineer (SC Cleared). This role is full time onsite in Gloucester, for an initial 6 month contract.
***Our client requires you to hold active SC Clearance***
***Inside IR35***
Job Description:
Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Responsibilities:
• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN\’s, Printers and mobile phones.
• Managing incident queues
• Handling calls with Customers, VIP user management
• Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD – Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement.
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image
• Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
• Managing the IT kit retirement and moving the device to disposal area.
• Printers – providing primary support including replacing consumables.
Active Directory group management, account unlocks and password resets.
Skills and Experience:
• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas.
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to understand Intune administration
• Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory.
• Desktop support experience on Microsoft Managed desktop environment
• ITIL certifications or process knowledge
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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Desktop Support Engineer (SC Cleared) employer: Whitehall Resources Ltd
Contact Detail:
Whitehall Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (SC Cleared)
✨Tip Number 1
Make sure you highlight your SC Clearance status in any conversations or networking opportunities. This is a crucial requirement for the role, and showcasing it early can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 troubleshooting and Microsoft Managed Devices. Being able to discuss these topics confidently during interviews will demonstrate your expertise.
✨Tip Number 3
Network with current or former Desktop Support Engineers, especially those who have worked in similar environments. They can provide insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential technical assessments by practising common troubleshooting scenarios related to desktop support. Being well-prepared can help you stand out during the interview process and show your problem-solving skills.
We think you need these skills to ace Desktop Support Engineer (SC Cleared)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the specific responsibilities and skills required for the Desktop Support Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous experience with Windows 10 troubleshooting, customer service, and any relevant IT certifications. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the role but also explain why you are a good fit. Mention your SC Clearance status and how your skills align with the company's needs, particularly in areas like incident management and technical support.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Whitehall Resources Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in troubleshooting Windows 10 issues, as this is a key part of the role. Brush up on your knowledge of VPNs, printers, and mobile devices, as you'll likely be asked about these during the interview.
✨Demonstrate Customer Service Skills
Since the role involves handling calls with customers and VIP users, be prepared to discuss your previous customer service experiences. Highlight any situations where you successfully resolved issues or improved user satisfaction.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on your analytical skills and root cause analysis.
✨Familiarise Yourself with SC Clearance
Since active SC clearance is required for this position, be ready to discuss your understanding of security protocols and why they are important in IT roles. This shows that you take the clearance seriously and understand its implications.
