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For Companies At a Glance
- Tasks: Support sales by developing customer relationships and providing technical information.
- Company: Global supplier of petrochemical products with a diverse product range.
- Benefits: Attractive salary package and real career prospects.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make an impact in the chemicals industry.
- Qualifications: BSc in a scientific subject and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a global supplier of petrochemical-based products with operations in the UK, USA, Europe and Asia. Their broad range of products are sold to manufacturers in the coatings, adhesives, sealants and elastomers (CASE), emulsions and polymers, plastics and resins, construction, packaging, automotive and textile industries.
Key Responsibilities:
- New business development and sales
- Act as a proactive source of technical and customer information for the Field Sales Manager / Business Manager
- Development of new customer relationships and maintenance of existing customer relationships to ensure sales objectives are met
- Receive and progress customer enquiries (via telephone & email / web) of a technical and commercial nature to the satisfaction of the customer
- Confidently and proactively contact customers to provide technical / commercial information
- Handle multiple enquiries and follow-ups at the same time, with differing timescales and resolutions
- Preparation of reports, presentations and figures for internal & external use
- Contribution to budget process in liaison with Field Sales Manager & Business Manager
- Close co-operation with other departments: Accounts, Credit Control, Logistics, Regulatory, HS&E etc.
Specific duties include, but are not limited to:
- Securing, recording and processing sales orders on a daily basis received via email, fax, telephone and through personal customer contact
- Updating pricing lists, sample logs and order books when requested
- Checking sales orders to ensure the correct details are stipulated and quantity ordered
- Acting proactively to ensure that sales are in line with the budget
- Contribute towards growth goals by use of phone selling skills to capture, screen, qualify, sample, and track leads/prospects from sales funnel to final sale
Experience / Skills:
- Proven commitment to providing excellent customer service
- BSc in a scientific subject (or similar / equivalent)
- Friendly, efficient customer service attitude and phone manner
- Excellent verbal and written communication skills
- The ability to listen and interpret customer needs
- Forward-thinking & proactive attitude to problem solving
- Be computer literate
- Pro-active, multi-task and detail oriented
- Ability to work effectively under pressure
- Excellent interpersonal skills for interacting with colleagues and external customers
- Ability to communicate effectively with other internal departments
- Ability to work efficiently in a fast-paced, highly pressurised environment with strict deadlines
- Must be proficient in Microsoft Office – Word, Excel, PowerPoint and Access
In return they are offering an attractive salary package and real career prospects.
Internal Sales Support Executive – Chemicals / Polymers - Middx in Middlesex employer: Whitehall Recruitment
Contact Detail:
Whitehall Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Support Executive – Chemicals / Polymers - Middx in Middlesex
✨Tip Number 1
Network like a pro! Reach out to people in the chemicals and polymers industry on LinkedIn. Join relevant groups and engage in discussions to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your skills can help them achieve their sales objectives.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've successfully handled customer enquiries and built relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Internal Sales Support Executive. Highlight your experience in customer service and any technical knowledge related to chemicals or polymers. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a proactive attitude, so let that personality come through!
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Whitehall Recruitment
✨Know Your Chemicals
Make sure you brush up on your knowledge of petrochemical products and their applications. Understanding the basics of chemicals, polymers, and their uses in industries like coatings and adhesives will show that you're genuinely interested and capable of handling technical queries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you’ve handled enquiries, resolved issues, or built relationships with clients. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Practice Multi-tasking Scenarios
Since the job involves handling multiple enquiries simultaneously, practice scenarios where you juggle different tasks. You could simulate a busy day by setting timers for responding to emails while preparing reports. This will help you convey your ability to work under pressure during the interview.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you’re comfortable using Word, Excel, PowerPoint, and Access. Consider preparing a sample report or presentation to showcase your skills. This will not only impress your interviewers but also give you confidence in discussing your technical abilities.