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For Companies At a Glance
- Tasks: Provide technical support to customers across the UK and Europe, both remotely and in person.
- Company: Join a leading adhesive manufacturer known for high-quality products and customer satisfaction.
- Benefits: Enjoy 25 days holiday, a bonus scheme, pension, and private medical insurance.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the industry.
- Qualifications: A full driving license and the ability to work independently are essential.
- Other info: Opportunity to attend conferences, exhibitions, and training courses to boost your career.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role.
Responsibilities:
- Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits
- Technical service projects and supportive technical data generation, developing and implementing testing programs
- Maintaining and populating central knowledge database for product and application information
- Updating, populating and maintaining the master data file
- Availability for site visits to support sales staff technically
- Manning technical helpline telephone and tech support inbox
- Updating CRM database, forwarding sales leads to relevant salespeople and distributors
- Preparation of presentations and materials
- Hosting webinars and training sessions and hands-on demonstrations
- Handling of product quality complaints
- Attending exhibitions
- Assistance in promotional video filming activities
- Creation and control of technical datasheets
- Writing of technical articles and product PR in collaboration with marketing department
- Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
- Creation of case studies, application profiles and product sales tools
- Identify and attend relevant conferences and exhibitions
- Identify and attend relevant training courses to enhance skills
Candidate Profile:
- Full driving license
- Able to work independently, with weekly supervision
- Ability to travel in UK and Europe
In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking.
Technical Support employer: Whitehall Recruitment Ltd
Contact Detail:
Whitehall Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with the specific adhesives and bonding technologies used by our client. Understanding their products will not only help you answer technical queries but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Network with professionals in the chemical and adhesive industries. Attend relevant conferences or webinars to meet potential colleagues and learn about industry trends, which can give you an edge when discussing your knowledge and experience.
✨Tip Number 3
Prepare to showcase your technical support skills through practical examples. Think of scenarios where you've successfully resolved customer issues or improved processes, as this will highlight your problem-solving abilities during discussions.
✨Tip Number 4
Be ready to discuss your experience with CRM systems and data management. Since maintaining databases is a key part of the role, demonstrating your proficiency in these areas will show that you're well-prepared for the responsibilities ahead.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in technical support, chemistry, or engineering.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical support, managed customer relationships, or worked with adhesives or similar products. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role involves training staff and hosting webinars, make sure to showcase your communication skills. Include examples of how you've effectively communicated complex information to non-technical audiences.
Prepare for Technical Questions: Be ready to answer technical questions related to adhesives and bonding processes during the interview. Brush up on your knowledge and be prepared to discuss any relevant projects or experiences.
How to prepare for a job interview at Whitehall Recruitment Ltd
✨Know Your Chemistry
Brush up on your knowledge of adhesives and their applications. Be prepared to discuss specific bonding and sealing requirements, as well as any relevant technical projects you've worked on.
✨Demonstrate Communication Skills
Since the role involves providing technical support via phone, email, and in person, practice articulating complex concepts clearly. Prepare examples of how you've effectively communicated technical information to non-technical audiences.
✨Showcase Problem-Solving Abilities
Be ready to discuss past experiences where you successfully resolved technical issues or complaints. Highlight your analytical skills and how you approach troubleshooting in a methodical way.
✨Prepare for Practical Demonstrations
As the role includes hosting webinars and hands-on demonstrations, think about how you would present technical information engagingly. Consider preparing a mini-presentation or demonstration to showcase your skills during the interview.
