At a Glance
- Tasks: Manage strategic client relationships and drive growth in the EV fleet sector.
- Company: Leading provider of EV fleet planning and Charge Management Systems.
- Benefits: Competitive salary, performance-based commission, flexible working, and health allowances.
- Other info: Opportunities for career growth in a dynamic, collaborative environment.
- Why this job: Join a mission-driven team shaping the future of low-carbon transport.
- Qualifications: 5+ years in Account Management with strong technical acumen in EV infrastructure.
The predicted salary is between 36000 - 60000 £ per year.
About Our Client
Our client is a leading EV fleet planning and Charge Management System (CMS) provider, supporting mission‑critical fleets including bus operators, police forces, utilities, and commercial fleet operators across the UK and Europe. Operating at the critical intersection of software, energy infrastructure, and operational delivery, they empower large fleets to transition to zero‑emission operations with confidence and precision. As they continue to scale their impact, they are seeking a dedicated professional to own and nurture their most strategic client relationships in the UK.
The Role
We are looking for a seasoned Strategic Account Manager to join our client's UK team. This role is a unique blend of technical advisor, commercial strategist, and relationship architect. It is not a passive retention role, nor is it a pure new‑business hunter position. Instead, it is a trusted advisor role for a portfolio of high‑value enterprise clients in the bus, police, and private sector fleet markets. You will be the senior relationship owner, responsible for ensuring delivery excellence, driving customer satisfaction, and identifying and executing growth opportunities across our clients software and services portfolio.
Mission of the Role
To own and grow strategic UK client relationships by becoming their most trusted technical and commercial partner. Your success will be measured by your ability to ensure they achieve their operational goals with our clients solutions, which in turn drives long‑term retention and recurring revenue growth. The formula is simple: Deliver well, Build trust, Grow recurring revenue.
Key Outcomes & Success Metrics (12‑18 Months)
- Build strategic relationships with top UK enterprise clients – Success Metric: Named account plans in place; executive stakeholder mapping completed; regular executive check‑ins established.
- Coordinate internal teams for account delivery excellence – Success Metric: Clear ownership of assigned accounts; 90%+ CSAT across owned accounts; documented internal coordination plans.
- Drive expansion revenue across accounts – Success Metric: Defined expansion ARR target achieved; agreed Net Revenue Retention (NRR) target delivered across strategic accounts.
- Support product alignment and roadmap input – Success Metric: Quarterly structured feedback sessions delivered to Product team; documented roadmap input from key accounts.
- Actively monitor and report on account health – Success Metric: Accurate renewal and risk tracking; retention forecasting accuracy >90%; proactive risk mitigation plans in place.
What We Are Looking For
Essential Experience & Skills
- 5+ years of experience in Account Management, Client Success, Technical Sales, or Strategic Consulting.
- Proven experience managing enterprise or public sector clients within the UK and Europe.
- A strong technical acumen in at least one of the following areas: EV infrastructure, Charge Management Systems (CMS), Energy/software platforms in large fleet environments, Energy markets and Electrical Infrastructure, the Telecommunications industry or Fleet management organisations.
- A demonstrable track record of growing accounts through upsell, expansion, and successful renewals.
- The ability to confidently and credibly engage with both technical engineers and C‑level executives.
- A strong commercial mindset, capable of connecting technical value propositions to tangible revenue opportunities.
Core Competencies
- Technical Fluency: Credible in conversations about CMS, load management, charging infrastructure, and fleet operations.
- Commercial Instinct: Spotting growth triggers, understanding procurement cycles, and identifying expansion opportunities.
- Enterprise EQ: Comfortable navigating politically sensitive and budget‑conscious environments with tact and professionalism.
- Charisma & Presence: Builds trust quickly and authentically; clients genuinely enjoy working with you.
- Strategic Coordination: Orchestrates internal teams (Delivery, Product, Support) to ensure seamless account execution.
- Ownership Mentality: Takes full responsibility for outcomes, not just tasks, and is driven to solve problems proactively.
Cultural Fit
- Mission‑driven: Aligned with the goal of decarbonising transport and wants work to have a positive environmental impact.
- Adaptable: Thrives in a scaling, high‑growth environment where priorities can shift and agility is key.
- Collaborative: Transparent, empathetic, and believes the best results come from strong teamwork.
- Resilient: Solution‑oriented and maintains a positive, determined attitude in the face of challenges.
What We Offer
- Career Growth: Be part of a flagship software platform in the global zero‑emissions space, with significant opportunities to progress into senior sales or account management roles.
- Impactful Work: Play a key role in shaping the future of low‑carbon transport and EV infrastructure across the UK and Europe.
- Competitive Package: A strong base salary complemented by a performance‑based commission structure.
- Flexible Working: A remote‑first role with occasional travel for client meetings, conferences, and industry events.
- Technology Allowance: Financial support for essential work equipment and tools.
- Health & Well‑being Allowance: A contribution towards your health and wellness expenses.
- Generous Leave Policy: 25 holiday days plus bank holidays.
Strategic Account Manager ( Client Partner) employer: Whitecollars
Our client is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the rapidly evolving EV sector. With a strong commitment to employee growth, they provide ample opportunities for career advancement within a mission-driven environment focused on decarbonising transport. Employees enjoy a competitive salary package, flexible working arrangements, and a supportive atmosphere that values well-being and impactful contributions to sustainable transport solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager ( Client Partner)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV and fleet management sectors. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Strategic Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your technical knowledge in Charge Management Systems and EV infrastructure. They want someone who can talk the talk and walk the walk!
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, drop a quick email thanking them for their time and reiterating your interest. It shows you're keen and keeps you top of mind when they're making decisions.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Strategic Account Manager ( Client Partner)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Manager. Highlight your experience with enterprise clients and any technical knowledge you have in EV infrastructure or Charge Management Systems. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about decarbonising transport and how your skills can help us achieve our goals. Be authentic and let your personality come through – we love a bit of character!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to grow accounts and build relationships. Use metrics where possible to show how you've driven customer satisfaction and revenue growth – numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity with our client!
How to prepare for a job interview at Whitecollars
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s mission and their client base. Familiarise yourself with their EV fleet planning and Charge Management System. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Technical Acumen
Be prepared to discuss your technical knowledge related to EV infrastructure and Charge Management Systems. Use specific examples from your past roles where you successfully managed enterprise clients or drove growth through technical solutions.
✨Demonstrate Relationship Building Skills
Highlight your ability to build trust and maintain strong relationships with clients. Share stories that illustrate your charisma and presence, especially in politically sensitive environments, to show you can navigate complex client dynamics.
✨Prepare for Growth Conversations
Think about how you can contribute to expanding revenue within the role. Be ready to discuss strategies you've used in the past to identify upsell opportunities and how you plan to apply those strategies to their client portfolio.
