At a Glance
- Tasks: Lead and manage thrilling river trips while ensuring safety and guest satisfaction.
- Company: Join Whitewater Excitement, a fun and inclusive outdoor adventure company.
- Benefits: Earn $20-$25/hr with opportunities for growth and teamwork.
- Other info: Seasonal role with a dynamic work environment and a chance to make lasting memories.
- Why this job: Be part of an exciting team and create unforgettable experiences on the water.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25 - 25 £ per hour.
- River Manager Position – Seasonal
- Schedule: Full Time Seasonal – April 1st- End of Season
- Pay Rate: $20-$25/hr
Job Overview – The River Manager will oversee aspects related to the daily functioning of river trips and guide performance.
- Job Duties
- Supervision
- Communicate Whitewater Excitement company policies, mission, vision, and core values to the river staff
- Be an example of these values
- Supervise guiding & transportation staff
- Become proficient at every job related to river operations
- Food prep
- Rafting
- Equipment repair and organization
- Driving Routes
- Evacuation Plans
- Monitor guide performance
- Ensure that Trip Leaders conduct trip debriefs
- Address guide staff concerns and create a positive and productive working relationship between the guides and the rest of the staff.
- Conduct weekly team meetings with trip leaders – this will allow an avenue for staff to voice their concerns.
- Assist with Mid-season and end-of-season guide staff performance reviews
- Daily upkeep around the property.
- Training
- Ensure that the guide staff is trained in a high level of guest service that will facilitate success
- Manage successful river training
- Conduct weekly safety meetings with TLs
- Assist with monthly staff meetings
- On Water
- Trip lead on most of your trips
- Set the example for how clean, safe, and professional trips are run
- Ensure guides are performing at or above company standards
- Operations
- Achieve a proficient level of knowledge of Arctic Reservations (reservation system)
- Work closely with reservations staff to keep the scheduled trips up to date.
- Ensure a schedule is created each day for upcoming trips.
- Check the bookings each morning and adjust the schedule to accommodate changes.
- Communicate with the sales office to determine maximum capacities and operational changes based on water levels and staffing.
- Communicate any operational and guest service issues that arise.
- Maintain a superior level of cleanliness in all vehicles and office
- Facilitate communication between staff and upper management
- Break down and clean all river-related equipment at the end of the season
- Inspect and repair all river gear
- Inventory all river equipment
- Required Experience & Skills
- Ability to communicate effectively across departments
- Outstanding customer service skills
- Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in-person
- Extremely detail oriented
- Intermediate computer skills
- Team oriented
- Must be willing to work long and hard work days during the busy season
- Must be available for weekends and holidays
- Must be able to pass a criminal background check
- Instill confidence and motivate staff
- Clean driving record
- CPR
- First Aid
- Maintain a professional and clean appearance
- Preferred Experience & Skills
- CDL
- Class IV or higher river guide
- WFA or Higher
- SWR
Whitewater Excitement is an equal‑opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other status protected by applicable law.
#J-18808-Ljbffr
River Manager Position in Dover employer: White Water Excitement
Whitewater Excitement is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal growth in the stunning location of Coloma, CA. Employees benefit from hands-on training, opportunities for leadership development, and a commitment to maintaining high standards of guest service, all while enjoying the thrill of working in a dynamic outdoor environment. With a focus on safety and professionalism, this seasonal role not only provides competitive pay but also fosters a supportive community where staff can thrive and make lasting memories.
StudySmarter Expert Advice🤫
We think this is how you could land River Manager Position in Dover
✨Join Local Logistics Groups
Get involved in local transportation and logistics communities. Check out meetups or social media groups where professionals hang out. Networking with people already in the field can lead to insider tips and potential job opportunities, especially during peak seasons.
✨Keep Your Eyes on Seasonal Hiring
Companies in the transportation and logistics sector often ramp up their hiring during peak seasons. Stay alert for announcements from White Water Excitement about seasonal positions. Sign up for job alerts on their website to catch openings as soon as they drop!
✨Show Off Your Skills on the Ground
If you have relevant experience, consider visiting local distribution centres or warehouses to express your interest in working. Many times, showing your enthusiasm in person can help you stand out from the crowd, especially for seasonal roles.
✨Utilise Short-Term Job Platforms
Explore platforms dedicated to seasonal work within logistics. Websites that focus on temporary roles can give you a foot in the door. Plus, don’t forget to check out freelance opportunities for varied roles during busy times – it’s a great way to build experience and visibility!
We think you need these skills to ace River Manager Position in Dover
Some tips for your application 🫡
Show Off Your Time Management Skills:In the transportation and logistics industry, being organised is key! Highlight any experiences where you successfully managed multiple tasks or tight schedules. This is especially important for a seasonal role like River Manager Position at White Water Excitement, where timing is everything.
Highlight Relevant Certifications:If you’ve got any industry-specific certifications, like fork lift licences or safety training, make sure to include them in your CV. These show that you’ve got the necessary skills for the job and can hit the ground running during this busy season.
Tailor Your Cover Letter to the Busy Season:For a seasonal role, it's essential to express your motivation and flexibility. Use your cover letter to explain why you’re interested in working during this peak time and how you can contribute to White Water Excitement’s success by being available when they need you the most!
Use Your CV to Demonstrate Practical Experience:Since you're applying for a seasonal position, any practical experience in transportation, logistics, or related fields should be front and centre in your CV. Make sure to list your previous roles, focusing on what you actually did, so that White Water Excitement can see you’re ready to roll.
How to prepare for a job interview at White Water Excitement
✨Know Your Logistics Tools
Make sure you're familiar with the software and tools commonly used in transportation and logistics, like TMS (Transportation Management Systems). Be ready to discuss how you've used these tools before or how you'd approach using them effectively at White Water Excitement.
✨Emphasise Adaptability and Teamwork
Since this is a seasonal role, highlight your flexibility and ability to adapt quickly to changing demands, especially during peak times. Discuss any past experiences where you successfully collaborated with a team to meet tight deadlines, as that's a big deal in logistics!
✨Case Studies and Real-Life Scenarios
Prepare to tackle some situational questions or case studies. Interviewers might ask how you would manage unexpected delays or coordinate with multiple stakeholders. Practising these types of questions will help us demonstrate our problem-solving skills effectively.
✨Show off Your Customer Service Skills
Even in logistics, customer service is key. Be prepared to talk about how you've handled client interactions or resolved issues in the past. They'll want to see that you're someone who can keep customers happy, especially when things get hectic during the season!
