At a Glance
- Tasks: Manage examination support cases and ensure accurate decision-making in a structured environment.
- Company: Join Brook Street, a supportive team committed to excellence.
- Benefits: Competitive hourly rate, potential for hybrid work, and training provided.
- Other info: Opportunity for career growth and guaranteed interviews for veterans and candidates with disabilities.
- Why this job: Make a difference by supporting important examination processes and developing your administrative skills.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 11 - 17 £ per hour.
Location: Newport
Fully office based, with the potential for hybrid working once training is complete (minimum 20% office attendance)
Hourly rate: £14.42 per/hr
Working Days/Hours: 37hrs per week. Monday – Friday 9am – 5pm
Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.
We’re looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.
Responsibilities:
- Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
- Reviewing, assessing, and validating information and evidence to support accurate decision‑making
- Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
- Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent or incorrect information
- Producing clear and compliant documentation in line with policies and procedures
- Handling customer contact professionally and confidently:
- Responding to general enquiries by letter or email within 5 working days
- Responding to more complex or detailed correspondence within 3 weeks
- Supporting other teams with administrative and casework tasks when required
Clearance level (to be applied for by Brook Street upon a successful application): Basic DBS
Training provided, what is their training plan and location of training: No annual leave during training period.
Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.
Admin Support Brook Street in Newport employer: White Trading Limited
Brook Street is an excellent employer, offering a supportive work culture in Newport where employees can thrive in a structured environment. With opportunities for hybrid working post-training, competitive hourly rates, and a commitment to diversity and inclusion, including guaranteed interviews for veterans and candidates with disabilities, Brook Street fosters employee growth and satisfaction while contributing positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Support Brook Street in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brook Street. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions and rehearse your answers. Focus on how your skills match the role of Examination Support Administrator. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! Since this role involves clear correspondence, be prepared to demonstrate your ability to communicate effectively. Whether it’s through examples or during the interview, let them see how you can handle customer contact professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you meet the essential criteria, you might just get that guaranteed interview. Don’t miss out on this opportunity!
We think you need these skills to ace Admin Support Brook Street in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Examination Support Administrator. We want to see how you can manage cases and communicate effectively, so don’t hold back!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. Remember, we’re looking for someone who can produce clear documentation, so show us you can do that right from the start.
Showcase Your Attention to Detail:Since this role involves managing detailed information, make sure to demonstrate your attention to detail in your application. Double-check for any typos or inconsistencies before hitting send – we love a polished application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Brook Street. We can’t wait to hear from you!
How to prepare for a job interview at White Trading Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Examination Support Administrator. Familiarise yourself with casework processes, quality standards, and the importance of accurate documentation. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to managing cases or communicating with customers. Think of examples from your past experiences where you successfully navigated similar challenges. This will show that you can apply your skills in a structured environment.
✨Practice Clear Communication
Since the role involves producing clear and professional correspondence, practice articulating your thoughts clearly. You might want to write out answers to common interview questions and read them aloud. This will help you convey your ideas effectively during the interview.
✨Show Enthusiasm for Teamwork
Brook Street values a supportive team environment, so be sure to express your enthusiasm for working collaboratively. Share examples of how you've contributed to team success in previous roles, and highlight your willingness to support others with administrative tasks when needed.
