Client Service Manager
Location: London, SW1H 0ND
Permanent, Full Time
We are seeking a highly experienced Client Services Manager to join ISS, overseeing the end-to-end delivery of meetings, events and hospitality services across prestigious locations in Westminster and Mayfair. This is an exciting opportunity for a customer-focused professional who thrives on creating exceptional experiences and building strong relationships with clients and stakeholders.
Job Description
We are looking for a confident and proactive individual with a passion for hospitality, events and service excellence. Working within a premium environment, you will play a key role in ensuring the highest standards of client service, operational delivery and customer satisfaction while supporting continuous improvement and business growth.
Key Responsibilities
- Manage the end-to-end delivery of meetings and events, from initial enquiry and proposal through to execution and follow-up.
- Build and maintain strong relationships with clients and stakeholders, understanding their requirements and delivering tailored solutions.
- Act as the main point of contact for meeting and event planning, ensuring seamless communication and coordination throughout.
- Lead customer experience and front-of-house service delivery, creating memorable and engaging experiences for visitors and guests.
- Promote services and identify opportunities to increase customer satisfaction, enhance service delivery and support business growth.
- Maintain high standards across hospitality, food and beverage services, ensuring quality, professionalism and consistency.
- Support compliance, health & safety, food safety and operational standards, ensuring the site remains audit-ready.
- Resolve issues promptly and professionally while supporting a collaborative, customer-focused culture.
Professional and Personal Competencies/Qualifications
- Strong experience within hospitality, events, catering or a client-focused sales environment.
- Strong client relationship management and event coordination experience.
- Excellent communication, networking and presentation skills with the confidence to engage senior stakeholders.
- Highly customer-focused with a natural ability to anticipate needs and deliver exceptional service.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Professional, proactive and solution-oriented approach to work.
- Experience within premium hospitality, corporate environments, facilities management or a five-star hotel setting would be advantageous.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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