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For Companies At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an amazing customer experience.
- Company: Join White Stuff, a unique fashion brand with a friendly and entrepreneurial culture.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and up to 25 days holiday.
- Why this job: Be part of a brand that values creativity and community engagement.
- Qualifications: Retail and fashion passion, team leadership experience, and a knack for inspiring others.
- Other info: Opportunity for personal growth in a supportive and dynamic environment.
The predicted salary is between 28800 - 42000 £ per year.
Please, note this role is a 37.5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff's presence in the local community.
WHAT YOU’LL BE DOING
You’ll report to your Cluster Manager and sit within our Retail team.
CUSTOMER EXPERIENCE
- Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
PRODUCT PRESENTATION AND VISUAL STANDARDS
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
COMMERCIAL MANAGEMENT
- Understanding commercial opportunities for your shop and maximising these to increase sales.
- Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set.
- Leading the coordination of promotions, incentives, and key trading weeks.
PEOPLE MANAGEMENT AND DEVELOPMENT
- Using the Learning and Development and operational tools provided to develop the team's knowledge and skillset, and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such as local events.
- Ensures the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
SHOP OPERATIONS
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
DOING GOOD STUFF
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
Quarterly bonus opportunity. Up to 25 days holiday per annum plus.
Store Manager in Tenby employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Tenby
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and fashion industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research White Stuff and understand their values and culture. Think about how your experience aligns with their needs, especially in driving commercial success and enhancing customer experience. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your passion for retail and your leadership skills. The more comfortable you are speaking about your experiences, the more confident you’ll be in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the White Stuff team. Let’s get you that Store Manager role!
We think you need these skills to ace Store Manager in Tenby
Some tips for your application 🫡
Show Your Passion: Let your love for retail and fashion shine through in your application. We want to see how your enthusiasm can inspire others and drive the team forward!
Tailor Your CV: Make sure your CV highlights your experience in managing a shop and leading a team. We’re looking for specific examples of how you’ve driven commercial success and created amazing customer experiences.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique story and how it aligns with our brand values at White Stuff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at White Stuff
✨Know Your Brand
Before the interview, dive deep into White Stuff's history, values, and product offerings. Understanding their unique prints and commitment to customer experience will help you connect your passion for retail and fashion with their brand ethos.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you inspired others, drove performance, or improved customer experiences. This will demonstrate your ability to manage and develop a team effectively.
✨Understand Commercial Opportunities
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you can identify and maximise commercial opportunities in a shop setting, as this is crucial for driving sales and meeting targets.
✨Engage with the Community
Think about ways you can engage with the local community and enhance White Stuff's presence. Prepare ideas for local events or initiatives that could benefit the shop, showing your proactive approach to community involvement.
