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- Tasks: Deliver an amazing customer experience and support shop operations.
- Company: Join White Stuff, a vibrant brand known for its unique clothing and accessories.
- Benefits: Flexible 4-hour shifts with weekend availability and a fun team environment.
- Other info: Great opportunity to grow in a supportive and dynamic retail environment.
- Why this job: Be part of a sociable team that values creativity and customer connection.
- Qualifications: Passion for retail and fashion, with a drive to enhance customer experiences.
The predicted salary is between 10 - 12 £ per hour.
Please note this role is a 4 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health and Safety regulations.
Customer Host (4 HRS) in Surrey employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (4 HRS) in Surrey
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with White Stuff's unique style and values. This will help you connect with the team and show your passion for retail and fashion during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone the extra mile for customers. Being able to share these stories will demonstrate your commitment to providing an amazing customer experience.
✨Tip Number 3
Show your enthusiasm for teamwork! Highlight how you thrive in a collaborative environment and inspire others. This is key for fitting into the sociable and talented culture at White Stuff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the White Stuff family.
We think you need these skills to ace Customer Host (4 HRS) in Surrey
Some tips for your application 🫡
Show Your Passion for Retail: Make sure to highlight your love for retail and fashion in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing an amazing customer experience.
Be Friendly and Approachable: Since the role is all about customer interaction, let your personality shine through! Use a friendly tone in your written application to show us that you can embody our A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable.
Tailor Your Application: Take the time to customise your application for this specific role. Mention how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, take some time to really understand White Stuff's ethos and product range. Familiarise yourself with their unique prints and styles, as well as their commitment to customer experience. This will not only show your passion for retail and fashion but also demonstrate that you’re genuinely interested in the brand.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering an amazing customer experience, be prepared to share specific examples of how you've gone the extra mile for customers in the past. Think about times when you’ve inspired others or contributed to a team environment, as these qualities are key to succeeding in this position.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle various customer interactions or challenges. For instance, think about how you would promote multichannel shopping or engage customers with the brand. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
White Stuff values a collaborative work environment, so be sure to highlight your ability to work well in a team. Share experiences where you’ve supported colleagues or contributed to team goals. This will show that you align with their non-hierarchical approach and are ready to be an active team player.