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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and maintain high shop standards.
- Company: Join White Stuff, a vibrant brand known for its unique clothing and accessories.
- Benefits: Enjoy up to 25 days holiday, 50% product discount, and healthcare perks.
- Why this job: Be part of a supportive team that values your passion for retail and fashion.
- Qualifications: Passion for retail, team spirit, and a drive to inspire others.
- Other info: 20-hour contract with weekend availability; great opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
too.PRIMARY OBJECTIVE OF THE JOBOur Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
Customer Experience
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop\’s Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.
Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures.
- Escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
- Supporting visits from internal stakeholders with a professional approach.
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Assisting with stocktake and audits to ensure accurate reconciliation.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Please, note this role is a 20 hours contract and weekend availability may be required.
Who We Are
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women\’s and men\’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We\’re sociable, talented and like minded and we\’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You\’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others
Benefits
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
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Supervisor employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your answers to their brand ethos during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store, like a difficult customer or a stock issue. Being prepared to share these examples can really show off your skills and fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the shop.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail and fashion shine through! Share specific experiences that highlight your enthusiasm and how you embody our A.C.E pillars. We want to see your personality!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in customer service, team management, and commercial awareness. We appreciate when candidates take the time to connect their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at White Stuff
✨Know the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, Be Invaluable. Think of examples from your past experiences where you embodied these values, especially in customer service situations. This will show that you understand the brand's ethos and can lead by example.
✨Showcase Your Team Management Skills
Prepare to discuss your experience in team management and how you've motivated others in previous roles. Think about specific instances where you delegated tasks effectively or supported a colleague's development. This will demonstrate your ability to lead and inspire a team.
✨Understand Commercial Management
Brush up on your knowledge of commercial management, including KPIs and stock management. Be ready to discuss how you've made proactive decisions in past roles to drive sales or improve performance. This shows that you can contribute to the shop's commercial success.
✨Be Ready for Operational Questions
Expect questions about operational processes, such as stock takes and compliance. Prepare examples of how you've handled operational challenges in the past. This will highlight your understanding of the day-to-day running of a shop and your ability to maintain high standards.
