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For Companies At a Glance
- Tasks: Lead a retail team, drive sales, and ensure an amazing customer experience.
- Company: Join White Stuff, a vibrant brand known for unique fashion and homeware since 1985.
- Benefits: Enjoy a quarterly bonus, 25 days holiday, and a 50% discount on products.
- Why this job: Be part of a supportive culture that values creativity and community engagement.
- Qualifications: Retail and fashion passion with team leadership experience required.
- Other info: Weekend availability is essential; this role is a 37.5-hour contract.
The predicted salary is between 30000 - 42000 £ per year.
Please, note this role is a 37,5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.
WHAT YOU’LL BE DOING
You’ll report to your Area Manager and sit within our Retail team.
Customer Experience
- Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
Product Presentation and Visual Standards
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liasing with Merchandising to influence.
Commercial Management
- Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set
- Leading the coordination of promotions, incentives, and key trading weekS
People Management and Development
- Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset, and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such local events.
- Ensures the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
Shop Operations
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
Doing Good Stuff
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age .
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Store Manager Retail · Market Harborough employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Retail · Market Harborough
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and culture. Understanding their commitment to community engagement and ethical sourcing will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to drive sales and manage a team effectively. Highlight instances where you've successfully improved customer experience or implemented visual merchandising strategies.
✨Tip Number 3
Network with current or former employees of White Stuff if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Showcase your passion for retail and fashion in your interactions. Whether it's through your enthusiasm during interviews or by discussing recent trends, demonstrating your genuine interest can make a lasting impression on the hiring team.
We think you need these skills to ace Store Manager Retail · Market Harborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and team leadership. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences, as these are key aspects of the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and fashion. Mention how your values align with White Stuff's commitment to community and ethical sourcing. Be sure to include specific achievements that showcase your leadership skills and commercial acumen.
Highlight Team Development Experience: Since people management is crucial for this role, emphasise your experience in training and developing teams. Provide examples of how you've created a positive team atmosphere and helped individuals reach their potential.
Showcase Your Understanding of Commercial Management: Demonstrate your knowledge of commercial opportunities by discussing how you've previously maximised sales in a retail environment. Include any experience you have with managing budgets, promotions, and stock levels to show you're well-equipped for the role.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for retail and fashion during the interview. Share specific examples of how you've driven commercial success in previous roles and how you inspire your team with your passion.
✨Demonstrate Your Leadership Skills
Prepare to discuss your experience in leading a team effectively. Highlight instances where you've developed team members, created a positive atmosphere, and set clear objectives to achieve results.
✨Understand the Brand and Its Values
Familiarise yourself with White Stuff's brand values and how they translate into customer experience. Be ready to discuss how you would embody these values in your role as a Shop Manager and engage the team in doing the same.
✨Prepare for Commercial Management Questions
Expect questions about how you would identify and maximise commercial opportunities in the shop. Think of examples from your past experiences where you've successfully managed budgets, promotions, and sales strategies.
