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- Tasks: Lead a vibrant team to create an amazing shopping experience and drive store performance.
- Company: Join White Stuff, a unique fashion brand with a friendly and inclusive culture.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holiday, and 50% staff discount.
- Why this job: Be part of a brand that values creativity, community, and personal growth.
- Qualifications: Retail management experience and a passion for fashion are essential.
- Other info: Opportunity to volunteer and make a positive impact in your local community.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Please, note this role is a 37,5 hours contract and weekend availability is required.
Who We Are
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
Primary Objective
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.
What You’ll Be Doing
You’ll report to your Area Manager and sit within our Retail team.
Customer Experience
- Training, driving, and coaching the team to deliver an amazing in-store customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
Product Presentation and Visual Standards
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
Commercial Management
- Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set
- Leading the coordination of promotions, incentives, and key trading weeks
People Management and Development
- Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset, and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such local events.
- Ensures the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
Shop Operations
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
Doing Good Stuff
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
What We’ll Offer You
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age
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Store Manager Retail · Glasgow (Silverburn) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Retail · Glasgow (Silverburn)
✨Tip Number 1
Get to know the company inside out! Research White Stuff's values, products, and community involvement. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially around team management and customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the White Stuff family. Good luck!
We think you need these skills to ace Store Manager Retail · Glasgow (Silverburn)
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail and fashion shine through! Share specific experiences that highlight your enthusiasm and how you've driven success in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of White Stuff. Use language from the job description to show that you understand what we're all about and how you fit into our team.
Highlight Team Leadership Skills: As a Store Manager, you'll be leading a team, so don’t forget to mention your experience in coaching and developing others. Share examples of how you've inspired your team to achieve their goals and create a positive atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining our White Stuff family!
How to prepare for a job interview at White Stuff
✨Know Your Stuff
Before the interview, make sure you’re familiar with White Stuff’s brand values and product offerings. Dive into their website and social media to understand their style and customer engagement strategies. This will help you speak confidently about how you can contribute to their mission.
✨Show Your Passion for Retail
During the interview, express your enthusiasm for retail and fashion. Share specific examples of how you've driven sales or improved customer experiences in previous roles. This will demonstrate that you not only understand the industry but are also genuinely excited about the opportunity.
✨Team Leadership Examples
Be prepared to discuss your experience in leading teams. Think of instances where you’ve motivated staff, resolved conflicts, or developed team members’ skills. Highlighting these experiences will show that you can create a positive atmosphere and drive results at White Stuff.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming store initiatives, or how they measure success. This shows your interest in the role and helps you gauge if it’s the right fit for you.
