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For Companies At a Glance
- Tasks: Engage customers, promote products, and maintain high visual standards in-store.
- Company: Join a vibrant retail team focused on customer experience.
- Benefits: Enjoy up to 25 days holiday, 50% product discount, and healthcare perks.
- Why this job: Be part of a friendly team and make a real impact on customer journeys.
- Qualifications: Passion for customer service and teamwork skills are essential.
- Other info: Opportunities for community volunteering and career growth await you.
The predicted salary is between 18000 - 24000 £ per year.
Overview
You\\\’ll report to the Shop Manager and sit within our Retail team. Customer Experience
Responsibilities
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to improve them continuously.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
- Supporting stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customers and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurate fulfilment of ship from store and Click + Collect processes.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
- 2. Up to 25 days holiday per annum plus bank holidays
- 3. 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 4. 50% product discount
- 5. Annual uniform allowance
- 6. BUPA Dental Insurance
- 7. Healthcare cash plan and Life Assurance
- 8. Interest-free season ticket loan
- 9. Pension Contribution
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PT Customer Host employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Customer Host
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their values, products, and customer experience approach. This will help you connect with the team during interviews and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice your customer engagement skills! Since the role is all about enhancing customer experience, think of scenarios where you can demonstrate how you'd be friendly, inspiring, and invaluable. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend any events they might be hosting. Building connections can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace PT Customer Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and inspiring in your tone. Remember, we’re all about creating a great customer experience, so show us how you can bring that vibe to our team.
Tailor Your Application: Make sure to tailor your application to the role of PT Customer Host. Highlight your understanding of shop KPIs and how you’ve worked to improve them in the past. We love seeing specific examples that relate to our job description, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to cover all the key responsibilities mentioned in the job description without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for before hitting that submit button.
How to prepare for a job interview at White Stuff
✨Know the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Think of examples from your past experiences where you embodied these values, as they are crucial for the Customer Host role.
✨Understand Shop KPIs
Research the key performance indicators (KPIs) relevant to the shop. Be prepared to discuss how you can contribute to improving these metrics, showing that you’re proactive and results-driven.
✨Engage with the Brand
Show your enthusiasm for the brand by discussing its products and promotions. Mention any recent campaigns or events you’ve noticed and how you would engage customers with them during your interview.
✨Demonstrate Team Spirit
Be ready to share examples of how you’ve worked effectively in a team. Highlight your ability to support colleagues and contribute to a positive work environment, as teamwork is essential in retail.
