Customer Host in Morpeth

Please, note this role is a 4 hours contract and weekend availability may be required.

You’ll report to the Shop Manager and sit within our Retail team.

Responsibilities

• Customer Experience – meeting the A. C. E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the customer journey and maintaining a high level of shop KPIs.
• Promote multichannel shopping by using the mobile point of sale system (m POS) to show customers the products available across our channels and creating endless aisle orders.
• Engage customers with our brand by signing them up to email newsletters, tagging purchases to their profile, and sending e‑receipts in line with data protection regulations.
• Use knowledge of promotions or discounts available to inform customers and increase sales.
• Assist in events, including customer events and preview evenings.
• Product presentation and visual standards – maintain high visual standards in‑store, help with floor moves, mannequin and window displays, and replenishment.
• Understand the features (fits, style, fabrics) of our product ranges and explain these to customers to support their buying decisions.
• Shop operations – process deliveries, ensure on‑floor availability of products, and support stock‑management processes such as stocktakes.
• Use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage customers and meet daily/weekly actions.
• Be a team player, participate actively in team briefs and support internal customers, head‑office departments, centre management, and other visitors.
• Understand and comply with health & safety and emergency procedures in store.
• Efficiently and accurately fulfil ship‑from‑store and click‑and‑collect processes.
• Doing Good – be aware of our charity partner and support any events or charity promotions.
• Explain ethical sourcing and environmental impact to customers and the team.

Qualifications

• Passionate about retail and fashion.
• Determined to go the extra mile and provide the best customer experience.
• Thrives in a team environment and inspires others with passion and support.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per contracted hours) per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and life assurance
• Interest‑free season ticket loan
• Pension contribution
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