White Stuff is seeking a Customer Service Operations Lead to drive the performance of the Customer Service team across channels, ensuring SLAs are met while optimising resource use. The role blends hands-on leadership with strategic change to deliver warm, brand-led service experiences.
The successful candidate will manage a hybrid team, support advisors both remotely and in-office, and report to the Customer Service Manager. A passion for people and customers is essential.
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Hybrid Customer Service Ops Lead | Empower Teams in Leicester employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer where creativity thrives. As a Senior Graphic Designer, you'll enjoy a supportive work culture that values collaboration and innovation, with opportunities for personal growth and development. Located in a dynamic retail environment, we offer competitive benefits including hybrid working, generous holiday allowances, and a strong commitment to community engagement, making us an excellent choice for those seeking meaningful and rewarding employment.
