White Stuff in Leicestershire is seeking a Customer Service Operations Lead to drive the performance of the customer service team across channels, ensuring SLAs are met while optimising resources. You will balance pace, quality, care and commercial outcomes in a multi-channel environment.
You'll lead with warmth, emotional intelligence, and authentic leadership, shaping a highly engaged, emotionally connected team that can operate effectively even when some members work from home.
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Customer Service Ops Lead — Hybrid, Growth & People in Leicester employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer where creativity thrives. As a Senior Graphic Designer, you'll enjoy a supportive work culture that values collaboration and innovation, with opportunities for personal growth and development. Located in a dynamic retail environment, we offer competitive benefits including hybrid working, generous holiday allowances, and a strong commitment to community engagement, making us an excellent choice for those seeking meaningful and rewarding employment.
