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- Tasks: Lead a team to enhance customer experiences and optimise service performance.
- Company: Exciting retail brand in Leicester with a focus on quality service.
- Benefits: Hybrid working, quarterly bonuses, and generous holiday entitlement.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Passion for customer service and strong leadership skills.
- Other info: Opportunity to grow in a vibrant and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A retail brand in Leicester is seeking a Customer Service Operations Lead to optimize team performance and enhance customer experiences. This role includes managing resources, coaching a multi-channel service team, and ensuring customer engagement across channels. The ideal candidate is passionate about customer service and possesses strong leadership skills.
Benefits include hybrid working, a quarterly bonus, and generous holiday entitlement. Join a dynamic team focused on delivering quality service.
Customer Service Operations Lead - Hybrid & Brand Ambassador in Leicester employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Lead - Hybrid & Brand Ambassador in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We want to showcase our passion and skills, so let’s nail those responses!
✨Tip Number 3
Show off our personality! During interviews, let’s share personal stories that highlight our experience in enhancing customer engagement. It’s all about making a memorable impression!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Customer Service Operations Lead - Hybrid & Brand Ambassador in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
Highlight Your Leadership Skills: As a Customer Service Operations Lead, strong leadership is key. Make sure to showcase your experience in coaching and managing teams. Use clear examples that demonstrate how you've optimised team performance in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention how your skills align with the responsibilities of managing resources and ensuring customer engagement across channels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, make sure you research the retail brand thoroughly. Understand their values, mission, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Operations Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully coached a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Multi-Channel Scenarios
Since the role involves managing a multi-channel service team, be ready to discuss how you would handle customer interactions across different platforms. Think of specific strategies you could implement to enhance customer engagement and ensure a seamless experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your enthusiasm for the role. Inquire about the team dynamics, the tools they use for customer engagement, or how success is measured in this position. This shows you're proactive and genuinely interested in contributing to the team.
