At a Glance
- Tasks: Deliver exceptional customer service via phone and digital channels.
- Company: Join White Stuff, a vibrant brand known for its unique clothing and accessories.
- Benefits: Enjoy up to 33 days holiday, 50% staff discount, and flexible working options.
- Other info: Work in a relaxed environment with ongoing training and development opportunities.
- Why this job: Be part of a friendly team that values your ideas and promotes a positive work culture.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
White Stuff was established in 1985 through a simple idea.
This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware.
Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward.
We’re sociable, talented, and like-minded and we’re not hierarchical or political in how we do business.
We encourage entrepreneurial ideas and accountability at all levels.
Please note this is not a fully remote position.
You will be based in our Leicester office on Grove Park Monday to Friday working 08: .
You will be scheduled to work 1 weekend day in 3 on a rotational basis.
Weekend working is from home; therefore, a reliable internet connection is required.
Who you are
A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.
You will have the following knowledge and experience
- Experience of communicating with customers effectively via the Telephone and digital channels.
- An understanding of social media in a customer service environment.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Cheerful disposition with a flexible and positive approach to work and others.
- To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.
Primary objective of the job
- Responsible for providing amazing customer service to our customers via the telephone and digital channels.
What we will offer you
- Up to 33 days holiday per annum
- 50% Staff Discount
- 2 Charity Days Per Year
- 2 Duvet Days Per Year
- Relaxed and friendly working environment
- Vibrant team atmosphere
- Free parking onsite
- Great transport links
- Ongoing training and development
We are committed to creating an environment where we can all be proud to work and be ourselves.
Part of this commitment is being an equal opportunity employer.
All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
- #LI-HYBRID
- #J-18808-Ljbffr
Customer Service Advisor (9 Month FTC) Contact Centre · Leicester · employer: White Stuff
WHITE STUFF is an excellent employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying generous benefits like a quarterly bonus and up to 25 days of holiday each year. Join us in the North Central area, where your leadership can make a meaningful impact across our stores in Beverley and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (9 Month FTC) Contact Centre · Leicester ·
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like White Stuff.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like White Stuff. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (9 Month FTC) Contact Centre · Leicester ·
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to White Stuff.
How to prepare for a job interview at White Stuff
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in White Stuff's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services White Stuff offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
