At a Glance
- Tasks: Engage customers, promote products, and maintain high visual standards in a vibrant retail environment.
- Company: Join a friendly and innovative fashion brand with a strong community focus.
- Benefits: Enjoy a competitive salary, generous holiday, and fantastic staff discounts.
- Other info: Opportunities for personal growth and community volunteering.
- Why this job: Be part of a passionate team that values creativity and customer experience.
- Qualifications: A love for retail and fashion, with a drive to inspire others.
The predicted salary is between 20000 - 25000 £ per year.
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e‑receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards in store.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customers and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Benefits:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
Customer Host in Kendal employer: White Stuff
At White Stuff, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Customer Host, you'll enjoy generous benefits including up to 25 days of holiday, a quarterly bonus opportunity, and a supportive environment that encourages personal growth and community involvement. Our commitment to ethical sourcing and charitable initiatives ensures that you can take pride in your role while making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host in Kendal
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer engagement skills! Think about how you can embody the A.C.E pillars during your interview. Be friendly, inspiring, and invaluable by sharing examples of how you've gone the extra mile for customers in the past.
✨Tip Number 3
Show off your product knowledge! Brush up on the latest trends in retail and fashion, and be ready to discuss how you can help customers make informed buying decisions. This will demonstrate your passion for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the position.
We think you need these skills to ace Customer Host in Kendal
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your love for retail and fashion shine through! Share specific experiences that highlight your enthusiasm and how you embody the A.C.E pillars - Be Friendly, Be Inspiring, and Be Invaluable.
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention your understanding of shop KPIs and how you've worked to improve them in past roles. This shows us you're not just a good fit, but the perfect fit!
Highlight Team Spirit:We value teamwork, so don’t forget to mention your experiences working collaboratively. Share examples of how you’ve inspired others or contributed to team success, especially in a retail environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our White Stuff family!
How to prepare for a job interview at White Stuff
✨Know the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Think of specific examples from your past experiences where you embodied these qualities, especially in customer interactions. This will show that you understand the brand's values and can apply them in real situations.
✨Understand Shop KPIs
Research common shop KPIs and think about how you can contribute to improving them. Be ready to discuss how you’ve previously helped boost sales or enhance customer experience in a retail setting. This shows that you’re not just passionate about retail but also results-driven.
✨Engage with the Brand
Before the interview, explore the company’s website and social media channels. Get to know their products, promotions, and any charity initiatives they support. Being able to discuss these topics during your interview will demonstrate your genuine interest in the brand and its mission.
✨Show Team Spirit
Prepare to talk about your experiences working in teams. Highlight moments when you supported colleagues or contributed to team goals. Since this role emphasises teamwork, showcasing your collaborative spirit will resonate well with the interviewers.
