At a Glance
- Tasks: Deliver amazing customer experiences and maintain high visual standards in-store.
- Company: Join White Stuff, a vibrant retail brand with a unique personality.
- Benefits: Enjoy a quarterly bonus, 50% product discount, and up to 25 days holiday.
- Other info: Opportunity to volunteer and make a positive impact in the community.
- Why this job: Be part of a sociable team that values your passion for retail and fashion.
- Qualifications: Passion for retail, determination to excel, and teamwork skills.
The predicted salary is between 10 - 12 £ per hour.
Please, note this role is an 8 hours contract, weekday and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
CUSTOMER EXPERIENCE
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
PRODUCT PRESENTATION AND VISUAL STANDARDS
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
SHOP OPERATIONS
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
DOING GOOD STUFF
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
BENEFITS
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host (8 HRS) Retail · Harrogate employer: White Stuff
At White Stuff, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Customer Host in Harrogate, you'll enjoy a range of benefits including a quarterly bonus, generous holiday allowance, and opportunities for community volunteering, all while working in a supportive environment that encourages personal growth and celebrates individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host (8 HRS) Retail · Harrogate
✨Tip Number 1
Get to know the brand! Before your interview, dive into White Stuff's history and values. Understanding their unique style and commitment to customer experience will help you connect with the team and show your passion for retail.
✨Tip Number 2
Practice your people skills! As a Customer Host, you'll need to be friendly and inspiring. Role-play common customer scenarios with a friend to boost your confidence and demonstrate your ability to provide an amazing customer experience.
✨Tip Number 3
Show off your teamwork spirit! Think of examples where you've worked well in a team or inspired others. White Stuff values collaboration, so highlighting your ability to thrive in a team environment will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the White Stuff family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host (8 HRS) Retail · Harrogate
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail and fashion shine through! Share any experiences that highlight your enthusiasm for providing an amazing customer experience, as this is key to what we’re looking for.
Be Yourself:We want to get to know the real you! Don’t be afraid to show your personality in your application. Whether it’s your unique style or your approach to teamwork, let us see what makes you, you!
Highlight Team Spirit:Since we thrive on collaboration, make sure to mention any team experiences you've had. Talk about how you inspire others and contribute to a positive environment, as this aligns perfectly with our values.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their unique prints and commitment to ethical sourcing. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about times when you inspired others or created memorable experiences. Highlighting these moments will demonstrate that you embody the A.C.E pillars: being Friendly, Inspiring, and Invaluable.
✨Be Ready to Discuss Teamwork
White Stuff values a sociable and collaborative environment. Be prepared to share stories about how you've thrived in team settings. Discuss how you support your colleagues and contribute to a positive atmosphere, as this aligns with their company culture.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Customer Host, such as maintaining visual standards and engaging customers with promotions. Being able to discuss how you would handle these tasks will show that you're ready to hit the ground running and contribute to the team's success.
