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- Tasks: Lead a team to deliver exceptional customer experiences and support shop operations.
- Company: Join White Stuff, a vibrant brand known for unique fashion and homeware.
- Benefits: Flexible 30-hour contract with potential for growth and development.
- Other info: Weekend availability may be required; great opportunity for career advancement.
- Why this job: Be part of a sociable team that values creativity and individuality.
- Qualifications: Passion for retail and fashion, with strong teamwork and leadership skills.
The predicted salary is between 20000 - 25000 £ per year.
Please, note this role is a 30 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience: Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversions.
Customer Host Supervisor (30 HRS) in Glasgow employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host Supervisor (30 HRS) in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in a retail environment. Being able to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 3
Show off your passion for fashion! Bring examples of how you've engaged with retail or fashion in the past. Whether it's styling friends or keeping up with trends, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Host Supervisor (30 HRS) in Glasgow
Some tips for your application 🫡
Show Your Passion for Retail: Make sure to highlight your love for retail and fashion in your application. We want to see how your enthusiasm aligns with our brand's values and how you can inspire others in the team.
Be Yourself: We value authenticity, so don’t be afraid to let your true self shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and teamwork.
Tailor Your Application: Take a moment to customise your application for the Customer Host Supervisor role. Mention specific examples of how you've delivered excellent customer experiences and supported team development in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with White Stuff!
How to prepare for a job interview at White Stuff
✨Know Your Brand
Before the interview, dive deep into White Stuff's history, values, and product range. Understanding their unique prints and design philosophy will help you connect your passion for retail and fashion with their brand identity.
✨Showcase Your Team Spirit
Since this role thrives in a team environment, be ready to share examples of how you've inspired and supported your colleagues in previous roles. Highlighting your ability to lead by example will resonate well with the interviewers.
✨Emphasise Customer Experience
Prepare to discuss how you can enhance customer service in line with White Stuff's A.C.E pillars. Think of specific instances where you've delivered exceptional customer experiences and how you can coach others to do the same.
✨Be Ready for Weekend Availability Questions
As the role requires weekend availability, be honest about your schedule and express your willingness to work during those times. Showing flexibility will demonstrate your commitment to the role and the team.