At a Glance
- Tasks: Deliver an amazing customer experience and maintain high visual standards in-store.
- Company: Join White Stuff, a vibrant fashion retailer with a unique personality.
- Benefits: Enjoy a competitive salary, 50% product discount, and generous holiday allowance.
- Other info: Flexible weekend hours and opportunities for community volunteering.
- Why this job: Be part of a sociable team and inspire customers with your passion for fashion.
- Qualifications: Passion for retail and fashion, with a drive to provide excellent customer service.
The predicted salary is between 12 - 15 £ per hour.
Please, note this role is a 4 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU'LL BE DOING
- You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e‑receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurately fulfilling ship from store and Click + Collect processes.
- Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Fashion Retail Host: Weekend 4h - Customer Experience employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer that values creativity and collaboration. Our commitment to employee growth is reflected in our supportive work culture, where every team member is encouraged to share their ideas and contribute to our unique brand identity. With generous benefits such as a quarterly bonus, extensive holiday allowance, and a strong focus on community engagement, working with us means being part of a team that truly cares about both its people and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Fashion Retail Host: Weekend 4h - Customer Experience
✨Tip Number 1
Get to know the brand! Before your interview, dive into White Stuff's history and values. This way, you can show off your passion for their unique style and customer experience during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering an amazing customer experience, think of examples where you've gone the extra mile for customers in the past. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your teamwork! White Stuff values a sociable environment, so come prepared with examples of how you've inspired or supported your teammates in previous roles. Team spirit is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the White Stuff family right from the start!
We think you need these skills to ace Fashion Retail Host: Weekend 4h - Customer Experience
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for retail and fashion shine through! Share any experiences or stories that highlight your enthusiasm for providing an amazing customer experience.
Be Friendly and Approachable:Remember, we’re all about being friendly! Use a warm and inviting tone in your application. This will reflect the kind of vibe we want to create in our shops and show us you’re a great fit for the team.
Highlight Team Spirit:Since teamwork is key for us, make sure to mention any past experiences where you’ve worked well with others. We love seeing how you inspire and support your teammates!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at White Stuff
✨Know Your Brand
Before the interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their unique prints and customer experience philosophy. This will not only show your passion for the brand but also help you connect your answers to their core values.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where you inspired or helped others, as this aligns perfectly with the A.C.E pillars they value. Be ready to discuss how you can enhance the customer journey.
✨Be a Team Player
White Stuff thrives on teamwork, so come prepared to discuss how you’ve collaborated with others in past jobs. Share stories that highlight your ability to inspire and support your colleagues, as well as how you contribute to a positive team environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the Fashion Retail Host position. Be ready to discuss how you would maintain visual standards, manage stock, and engage customers using the mobile point of sale system. Showing that you understand the role will demonstrate your commitment and readiness.
