White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who you are:
- A confident and knowledgeable leader, with an entrepreneurial spirit.
- Ambitious, positive and energetic with a passion to succeed.
- Proven record of driving growth through trading and operational efficiency.
- A commercially minded strategic thinker with strong analytical skills.
- A team player, holding a pivotable role within the trading team.
- Proactive, adaptable, and comfortable managing change in a fast-paced retail environment.
Primary objective of the job:
The Ecommerce Trading Manager is responsible for delivering budgeted demand through the day-to-day trading of all White Stuff websites. Working closely with the Digital Marketing, Digital Optimisation and wider eCommerce teams, the role exists to maximise conversion, elevate customer experience and drive profitable growth.
This is a commercially led role that sits at the heart of the Ecommerce team. The Ecommerce Trading Manager translates trading data and customer insight into clear actions - ensuring the right product is in front of the right customer at the right time, and that on-site activity is always aligned to the wider business priorities.
What you’ll be doing:
- Own the weekly and seasonal trading plan, reacting to performance with timely interventions across product, pricing and on-site activity
- Develop the daily phasing of the budget across all KPIs
- Report on daily, weekly and monthly performance, providing clear commentary and insight for the wider business
- Issue revised forecasts on an ongoing basis and share unit forecasts with the DC
- Monitor competitor activity and on-site trends, bringing actionable recommendations to the wider team
- Partner with the Digital Marketing Manager to ensure campaign activity is aligned to trading priorities and stock availability
- Work with the Digital Optimisation Manager to build and prioritise the on-site testing roadmap, using trading insight to inform hypotheses
- Liaise with the Buying & Merchandising team to understand the range and priorities in terms of trading the stock
- Work with the creative team to keep all assets updated and fresh whilst prioritising commercial opportunities
- Work closely with the data and imagery team to ensure all websites are kept up-to-date and new products launch on time
- Work with the Customer team to achieve customer acquisition and retention targets
- Develop the merchandising strategy, mixing visual merchandising and algorithm-based rules to deliver the best product presentation whilst increasing product views and demand
- Monitor and optimise on-site search results
- Monitor product reviews and adjust product presentation accordingly
- Optimise product recommendations to increase basket size
- Analyse returns data to inform product presentation and flag issues to Buying and Merchandising teams
- Manage the trading calendar, working cross-functionally to ensure timely and effective execution
- Lead the online trading team to ensure perfect execution across all channels and websites
What you’ll need:
- Proven experience in an Ecommerce trading or management role, ideally within fashion, lifestyle or retail
- Strong commercial acumen with a track record of delivering against demand and revenue targets
- Experience owning and reporting on Ecommerce KPIs including conversion, AOV, sessions, demand and margin
- Solid understanding of on-site merchandising, including algorithm-based and manual rules
- Experience working cross-functionally with digital marketing, optimisation teams, creative and buying/merchandising teams
- Confidence with web analytics tools such as Google Analytics or equivalent
- Experience managing a team, with the ability to develop and coach others
- Strong communication skills — able to present trading performance clearly to senior stakeholders
- Ability to demonstrate commercial awareness with an understanding of consumer trends and competitors
- Strong analytical and numerical skills, with confidence using data to drive decisions.
- Excellent relationship-building and negotiation skills
- Highly organised, collaborative, and commercially focused
- Be available for on-site checks ahead of key launches and promotions, including outside standard hours where required, with time off in lieu given in return.
What we will offer you:
As an Ecommerce Trading Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Hybrid working
- Quarterly/Annual bonus opportunity
- 25 days holiday per annum plus Bank Holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount
- Subsidised BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age
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Ecommerce Trading Manager employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer where creativity thrives. As a Senior Graphic Designer, you'll enjoy a supportive work culture that values collaboration and innovation, with opportunities for personal growth and development. Located in a dynamic retail environment, we offer competitive benefits including hybrid working, generous holiday allowances, and a strong commitment to community engagement, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like White Stuff are looking for when hiring for a Ecommerce Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to White Stuff for the Ecommerce Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at White Stuff as a Ecommerce Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out White Stuff’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Trading Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at White Stuff, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with White Stuff's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at White Stuff. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at White Stuff
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that White Stuff uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at White Stuff. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
