Who we are
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like-minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Primary objective of the job
The Ecommerce Trading Assistant makes sure every new line goes live correctly and on time, and helps build, merchandise and maintain the site so product information, content and assets are always accurate. Working closely with the Ecommerce Trading team and the Product Publishing, Creative and Digital Marketing teams, the role supports delivery of the trading calendar and a great customer experience. It is a hands‑on role and a great first step into ecommerce trading.
Who you are
- A sharp eye for detail - you notice when something isn't quite right and get satisfaction from fixing it.
- A team player who is happy to coordinate with other teams to ensure the task is resolved.
- Proactive and adaptable, comfortable working in a fast‑paced retail environment.
- Keen to learn and grow your career in ecommerce trading.
What you'll be doing
Product launches & site checks
- Check that every new product line goes live correctly - product copy, imagery, pricing, sizes, colourways and categories.
- Track launch dates against the trading calendar and flag any lines that are late, missing or incomplete.
- Work with the Product Publishing, Creative and Merchandising teams to fix errors quickly, before and after launch.
- Carry out regular site checks to spot and report broken links, out-of-stock products, incorrect information or poor imagery.
- Help test the staging site and check promotions before they go live.
- Check MD pricing has been uploaded and scheduled correctly for Sale launch.
- Help with on‑site checks ahead of key launches and promotions, occasionally outside standard hours, with time off in lieu given in return.
Site builds & assets
- Upload, organise and manage site assets so the right imagery is ready for each update.
- Build homepage, landing page and category page content to agreed briefs.
- Support seasonal site transitions with content loading and category re‑mapping.
- Flag imagery issues to the imagery team.
Merchandising
- Merchandise product categories in line with trading priorities, stock levels and new launches.
- Update and manage hotspots across the site.
- Review site navigation and taxonomy, and suggest improvements to help customers find products more easily.
- Maintain product review groupings.
Email & CRM
- Check stock availability for products featured in CRM emails and flag any low‑stock or out‑of‑stock lines before send.
- Check product links and content in emails before approval.
Team & ad‑hoc
- Keep launch and issue trackers up to date so the team always knows what is live and what needs fixing.
- Support the rest of the Ecommerce team with ad‑hoc tasks and projects.
What you'll need
- Some experience in an ecommerce, retail, content or admin role - or a strong interest in starting a career in ecommerce
- Excellent attention to detail and accuracy
- Strong Excel skills, including pivot tables, XLOOKUP/VLOOKUP and formulas, to manage product data and trackers.
- An interest in fashion, lifestyle or retail and how customers shop online
- Clear communication skills and confidence working with different teams
- Highly organised, able to prioritise and work to deadlines
- Willingness to learn, take on feedback and grow within the trading team
What we will offer you
- - Hybrid working - 3 days in the office
- - Annual bonus opportunity
- - 25 days holiday per annum plus Bank Holidays
- - 2 extra (paid!) days off per year to volunteer in the local community
- - 50% discount
- - Subsidised BUPA Dental Insurance
- - Healthcare cash plan and Life Assurance
- - Interest free season ticket loan
- - Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Ecommerce Trading Assistant employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer where creativity thrives. As a Senior Graphic Designer, you'll enjoy a supportive work culture that values collaboration and innovation, with opportunities for personal growth and development. Located in a dynamic retail environment, we offer competitive benefits including hybrid working, generous holiday allowances, and a strong commitment to community engagement, making us an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Assistant
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like White Stuff are looking for when hiring for a Ecommerce Trading Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to White Stuff for the Ecommerce Trading Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at White Stuff as a Ecommerce Trading Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out White Stuff’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Trading Assistant.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at White Stuff, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with White Stuff's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at White Stuff. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at White Stuff
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that White Stuff uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at White Stuff. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
