At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high shop standards.
- Company: Join a vibrant retail brand known for its unique style and community focus.
- Benefits: Enjoy a competitive salary, generous holiday, and great discounts on products.
- Other info: Flexible hours with opportunities for community volunteering and career development.
- Why this job: Be part of a passionate team that values creativity and personal growth.
- Qualifications: Retail experience and a love for fashion are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Please, note this role is a 16 hours contract and weekend availability may be required., Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience.
In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
- WHAT YOU'LL BE DOING
- Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.
E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
- Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Commercial Management
- Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
- Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
- Holding a good understanding of and ability to communicate to the team the shop's Key Performance Indicators (KPI).
- Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
- Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.
- Team Management
- Organising and supporting the running of the shop through staff management processes such as Rotageek.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
- Supporting with motivating and rewarding the team through praise and recognition.
- Living our Brand Values and championing these within the team.
- Delegating tasks to the team appropriately to ensure the day to day running of the shop.
- Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
- Seeking out opportunities to train and develop the team.
- Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
- Cascading People Team communications such as Retail Family Gathering to the team.
- Operational Support
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
- Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures.
- Escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
- Supporting visits from internal stakeholders with a professional approach.
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
- Assisting with stocktake and audits to ensure accurate reconciliation.
- Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
You will be passionate about Retail and Fashion.
You will have the determination to grow and succeed.
You will thrive in a team environment, and you will inspire others with your passion and expertise.
You will be your true self and bring out the best in others too.
White Stuff was established in 1985 through a simple idea.
This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware.
Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward.
We're sociable, talented and like minded and we're not hierarchical or political in how we do business.
We encourage entrepreneurial ideas and accountability at all levels.
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
- #J-18808-Ljbffr
Customer Host Supervisor in Eastbourne employer: White Stuff
WHITE STUFF is an excellent employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying generous benefits like a quarterly bonus and up to 25 days of holiday each year. Join us in the North Central area, where your leadership can make a meaningful impact across our stores in Beverley and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Supervisor in Eastbourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like White Stuff and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at White Stuff and let us see your personality shine through!
We think you need these skills to ace Customer Host Supervisor in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and White Stuff.
Get Familiar with Our Brand:Before applying, take some time to learn about White Stuff and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at White Stuff
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress White Stuff.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which White Stuff will surely appreciate.
