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- Tasks: Deliver an amazing customer experience and maintain high visual standards in-store.
- Company: Join White Stuff, a vibrant brand known for its unique clothing and accessories.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Weekend availability may be required; great for students looking for part-time work.
- Why this job: Be part of a sociable team that values creativity and customer connection.
- Qualifications: Passion for retail and fashion, with a drive to enhance customer experiences.
The predicted salary is between 10 - 12 £ per hour.
Please, note this role is an 8 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health and Safety regulations.
Customer Host (8 HRS) in Devon employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (8 HRS) in Devon
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with White Stuff's unique style, values, and products. This way, when you chat with the team during interviews, you can show off your passion for their fashion and customer experience.
✨Tip Number 2
Practice your people skills! As a Customer Host, you'll need to be friendly and inspiring. Role-play common customer scenarios with friends or family to boost your confidence and ensure you're ready to provide that amazing customer experience.
✨Tip Number 3
Show your enthusiasm for teamwork! Highlight your ability to work well with others during interviews. Share examples of how you've inspired or supported teammates in the past, as this aligns perfectly with White Stuff's collaborative culture.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the White Stuff family. Let's get you that job!
We think you need these skills to ace Customer Host (8 HRS) in Devon
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail and fashion shine through! Share any relevant experiences that highlight your enthusiasm and how you go the extra mile for customers.
Be Friendly and Inspiring: Remember to reflect the A.C.E pillars in your application. Use friendly language and inspiring examples of how you've created amazing customer experiences in the past. We want to see your personality!
Highlight Team Spirit: Since we thrive in a team environment, make sure to mention your teamwork skills. Share stories where you’ve collaborated with others to achieve great results, as this will resonate with our culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into White Stuff's history, values, and product range. Understanding their unique prints and commitment to customer experience will help you connect with the brand during your conversation.
✨Show Your Passion for Retail
Be ready to share specific examples of how you've gone the extra mile in previous retail roles. Highlight your enthusiasm for fashion and customer service, as this role is all about creating an amazing experience for shoppers.
✨Demonstrate Team Spirit
Since teamwork is key at White Stuff, think of instances where you've collaborated effectively with others. Be prepared to discuss how you inspire and support your colleagues, showcasing your ability to thrive in a sociable environment.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills and customer engagement strategies. Practice responding to scenarios related to customer interactions, promotions, and maintaining visual standards, as these are crucial for the role.