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- Tasks: Lead a passionate retail team to drive sales and deliver an amazing customer experience.
- Company: Join White Stuff, a vibrant fashion retailer with a focus on community and values.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holiday, and staff discounts.
- Other info: Opportunities for personal growth and community involvement await you!
- Why this job: Be part of a dynamic team that inspires others and makes a positive impact.
- Qualifications: Retail experience and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Please, note this role is a 37.5 hours contract and weekend availability is required.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and influencing a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Deputy Manager position is responsible for driving trade by leading our Shop teams alongside the Shop Manager. This involves deputising wherever required including using KPI management to drive shop performance, ensuring the shop delivers the best customer experience, developing the team, and ensuring White Stuff has a presence in the local community.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience: Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards: Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management: Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development: Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations: Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff: Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Deputy Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Deputy Manager Retail · Bromley employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Retail · Bromley
✨Tip Number 1
Get to know the company! Research White Stuff and understand their values, especially around customer experience and community engagement. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to share your retail experience and how you've driven success in previous roles. Use specific examples that highlight your ability to inspire teams and enhance customer experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might even give you a heads-up about what the interviewers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the White Stuff family. Don’t miss out!
We think you need these skills to ace Deputy Manager Retail · Bromley
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail and fashion shine through! Share specific experiences where you've driven commercial success or inspired a team, as this will resonate with us at StudySmarter.
Highlight Your Team Leadership Skills: Make sure to mention any past experiences where you've led a team or coached others. We want to see how you can create a positive atmosphere and help your colleagues reach their potential, so don’t hold back!
Be Specific About Your Achievements: Use numbers and examples to back up your claims. Whether it’s improving sales figures or enhancing customer experience, we love seeing concrete evidence of your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at White Stuff
✨Know Your Retail Stuff
Make sure you brush up on your retail and fashion knowledge before the interview. Understand the latest trends, customer preferences, and how they relate to the brand. This will show your passion and expertise, which is key for a Deputy Manager role.
✨Demonstrate Leadership Skills
Be ready to share examples of how you've influenced and inspired a team in previous roles. Think about specific situations where you drove commercial success or improved customer experience. This will highlight your ability to lead and develop a team effectively.
✨Showcase Your Customer Experience Focus
Prepare to discuss how you would ensure an amazing in-store customer experience. Think about strategies you've used in the past to engage customers and how you can implement the brand's pillars (Be Friendly, Be Valuable, Be Inspiring) in your approach.
✨Be Community-Minded
Since the role involves engaging with the local community, come prepared with ideas on how to attract local events or initiatives that could benefit the shop. This shows you're proactive and understand the importance of community presence in retail.