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For Companies At a Glance
- Tasks: Lead the retail team, drive sales, and ensure an amazing customer experience.
- Company: Join White Stuff, a vibrant brand known for unique fashion and homeware since 1985.
- Benefits: Enjoy perks like a quarterly bonus, 25 days holiday, and a 50% staff discount.
- Why this job: Be part of a supportive culture that values creativity and community engagement.
- Qualifications: Passion for retail and fashion, with experience in driving shop success and team leadership.
- Other info: Weekend availability is required; this role offers a 37.5-hour contract.
The predicted salary is between 24000 - 36000 £ per year.
Please, note this role is a 37,5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and influencing a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Deputy Manager position is responsible for driving trade by leading our Shop teams alongside the Shop Manager. This involves deputising wherever required including using KPI management to drive shop performance, ensuring the shop delivers the best customer experience, developing the team, and ensuring White Stuff has a presence in the local community.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
Product Presentation and Visual Standards
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
Commercial Management
- Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set.
- Leading the coordination of promotions, incentives, and key trading weeks.
People Management and Development
- Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such local events.
- Ensures the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
Shop Operations
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
Doing Good Stuff
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Deputy Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Deputy Manager Retail · Meadowhall, Sheffield employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Retail · Meadowhall, Sheffield
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and customer experience pillars. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, showcasing your passion for retail and fashion.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven commercial success in previous roles. Highlight your experience with KPI management and how you've motivated teams to achieve sales targets, as this will resonate well with the responsibilities of a Deputy Manager.
✨Tip Number 3
Engage with the local community and understand the market dynamics in Sheffield. Being able to discuss local events or initiatives that could benefit the shop will show your proactive approach and commitment to enhancing the store's presence.
✨Tip Number 4
Demonstrate your leadership skills by sharing how you've developed team members in the past. Be ready to talk about your approach to coaching and creating a positive team atmosphere, as this is crucial for the role of Deputy Manager.
We think you need these skills to ace Deputy Manager Retail · Meadowhall, Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and management experience. Focus on achievements that demonstrate your ability to drive sales, lead a team, and enhance customer experience, as these are key aspects of the Deputy Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and fashion. Share specific examples of how you've successfully influenced a team or improved shop performance in previous roles. This will show your alignment with White Stuff's values.
Highlight Your Leadership Skills: Emphasise your experience in training and developing team members. Mention any specific strategies you've used to create a positive team atmosphere and achieve sales targets, as this is crucial for the Deputy Manager position.
Showcase Community Engagement: Since the role involves ensuring White Stuff has a presence in the local community, include any past experiences where you've engaged with local events or initiatives. This demonstrates your commitment to the brand's community values.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for the retail industry and fashion during the interview. Share specific examples of how your passion has driven your previous successes in retail, and how you can inspire your team at White Stuff.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and driving performance. Highlight instances where you've successfully motivated your team to achieve targets, and be ready to explain how you would create a positive atmosphere in the shop.
✨Understand the Brand and Its Values
Familiarise yourself with White Stuff's brand values and customer experience pillars. Be prepared to discuss how you would embody these values in your role and how you can contribute to enhancing the customer journey.
✨Be Ready to Discuss Commercial Acumen
Since the role involves maximising commercial opportunities, come prepared with examples of how you've identified and acted on such opportunities in the past. Show that you understand key performance indicators and how they relate to driving sales.