A leading retail company is looking for a part-time Customer Services Advisor in Leicester. You will be responsible for delivering exceptional customer experiences through effective communication, working in a vibrant team, and enjoying benefits such as up to 33 days holiday and a generous staff discount. This role offers a relaxed and friendly environment where your contributions are valued.
Benefits include:
- Up to 33 days holiday per annum
- 50% Staff Discount
- 2 Charity Days Per Year
- Relaxed and friendly working environment
- Free onsite parking
- Ongoing training and development
Qualifications
- Experience communicating with customers via telephone and digital channels
- Understanding of social media in a customer service context
- Cheerful disposition with a flexible approach
Responsibilities
- Providing excellent customer service via telephone and digital channels
Skills
Interpersonal skills
(FTC 6 Months)
About White Stuff
Founded in 1985, White Stuff offers women’s and men’s clothing, accessories, and homeware, with unique prints and detailed designs reflecting our personality. Our team is at the heart of our brand, fostering a sociable, talented, and entrepreneurial environment.
Note: This is not a fully remote position. You will work at our Leicester office on Grove Park, Monday to Friday, 09:00-14:00, with one weekend day every three weeks from home, requiring reliable internet.
Who You Are
You are passionate about providing the best customer experience and possess the following:
- Experience in customer communication via telephone and digital channels
- Understanding of social media in customer service
- Excellent communication and interpersonal skills
- Attention to detail
- A cheerful, flexible, and positive approach
- Ability to promote White Stuff’s brand and values professionally
Primary Objective
- Deliver exceptional customer service via telephone and digital channels
What We Offer
- Up to 33 days holiday
- 50% Staff Discount
- 2 Charity Days per Year
- Relaxed, friendly environment
- Vibrant team atmosphere
- Free onsite parking
- Excellent transport links
- Ongoing training and development
We are committed to diversity and equal opportunity. All qualified applicants will be considered regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor FTC (Part Time) Contact Centre · Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like White Stuff and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at White Stuff and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and White Stuff.
Get Familiar with Our Brand:Before applying, take some time to learn about White Stuff and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at White Stuff
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress White Stuff.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which White Stuff will surely appreciate.
