At a Glance
- Tasks: Provide amazing customer service via phone and digital channels.
- Company: Join White Stuff, a vibrant brand known for unique clothing and accessories since 1985.
- Benefits: Enjoy up to 33 days holiday, 50% staff discount, and a relaxed working environment.
- Other info: This is a part-time role based in Leicester with some weekend work from home.
- Why this job: Be part of a sociable team that values creativity and accountability in a friendly atmosphere.
- Qualifications: Excellent communication skills and a cheerful disposition are essential; customer service experience preferred.
The predicted salary is between 16800 - 21000 € per year.
Join to apply for the Customer Service Advisor FTC (Part Time) role at White Stuff. White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Please note this is not a fully remote position. You will be based in our Leicester office on Grove Park Monday to Friday working 09:00-14:00. You will be scheduled to work 1 weekend day in 3 on a rotational basis. Weekend working is from home; therefore, a reliable internet connection is required.
Who you are:
- A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.
- You will have the following knowledge and experience:
- Experience of communicating with customers effectively via the Telephone and digital channels.
- An understanding of social media in a customer service environment.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail.
- Cheerful disposition with a flexible and positive approach to work and others.
- To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.
Primary objective of the job:
Responsible for providing amazing customer service to our customers via the telephone and digital channels.
What we will offer you:
- Up to 33 days holiday per annum
- 50% Staff Discount
- 2 Charity Days Per Year
- 2 Duvet Days Per Year
- Relaxed and friendly working environment
- Vibrant team atmosphere
- Free parking onsite
- Great transport links
- Ongoing training and development
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Service Advisor FTC (Part Time) in Leicester employer: White Stuff
White Stuff is an exceptional employer that values its people and fosters a vibrant, friendly work culture. With a commitment to employee growth through ongoing training and development, as well as generous benefits like up to 33 days of holiday and a 50% staff discount, working in our Leicester office offers a unique opportunity to be part of a sociable team that encourages creativity and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor FTC (Part Time) in Leicester
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and ethos. Understanding their unique approach to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and through digital channels. Practising common customer service scenarios can help you feel more confident and prepared to handle real-life situations effectively.
✨Tip Number 3
Make sure to highlight any experience you have with social media in a customer service context. Being able to demonstrate your understanding of how to engage customers online can set you apart from other candidates.
✨Tip Number 4
Showcase your cheerful disposition and flexibility during any interactions with the hiring team. A positive attitude is key in customer service roles, and demonstrating this can leave a lasting impression.
We think you need these skills to ace Customer Service Advisor FTC (Part Time) in Leicester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at White Stuff. Highlight your relevant experience in customer communication and your ability to provide excellent service.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any previous customer service roles you've held.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of White Stuff's brand values. Mention specific examples of how you've provided exceptional service in the past.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns with White Stuff's commitment to ensuring every customer has the best possible experience.
✨Demonstrate Communication Skills
Since the role involves communicating effectively via telephone and digital channels, prepare to showcase your communication skills. You might be asked to role-play a customer interaction, so practice clear and friendly responses that reflect a cheerful disposition.
✨Familiarise Yourself with the Brand
Research White Stuff’s brand ethos, values, and product offerings. Being knowledgeable about their unique prints and designs will help you demonstrate your alignment with the company culture and show that you are genuinely interested in the brand.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of specific examples from your past experiences where you successfully resolved customer issues or adapted to changing circumstances, showcasing your flexibility and positive approach.
