At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain store standards.
- Company: Join White Stuff, a vibrant brand known for its unique designs and community spirit.
- Benefits: Enjoy a competitive salary, bonus opportunities, and generous holiday allowance.
- Other info: Flexible hours and a commitment to ethical practices make this role rewarding.
- Why this job: Be part of a supportive team that values creativity and personal growth.
- Qualifications: Experience in retail and a passion for customer service are essential.
The predicted salary is between 22000 - 28000 £ per year.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Role Summary
In this role you will be responsible for working alongside the store manager to deliver a great in store experience whilst delivering strong store visual and operational standards and supporting the development and training of our teams.
Responsibilities
- Customer Service & Sales
- You will be responsible for leading by example, and coaching others where needed, to make sure that our customers feel welcome and are offered excellent customer service.
- Ensuring that Product presentation and Shop visual standards are always excellent.
- Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
- Responding to customer feedback and queries when needed, ensuring the customer is always happy.
- Awareness of our charity partner and the positive impact this has including supporting and promoting any events or charity promotions.
- Operational Support
- A key member of the management team supporting the coordinating promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions as they arise.
- To organise and help co-ordinate the running of the shop through staff management e.g Rotageek, prioritising and delegation of duties.
- Responsible for processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Assists in supervision of stock takes and audits to ensure accurate reconciliation.
- Introducing customers to, and championing within the team, multichannel shopping through More Ways to Shop.
- Support with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
- Show good understanding of policies and procedures and in the absence of the shop manager capable of escalating operational issues and risks to relevant function.
- Understanding the Health & Safety and emergency procedures in store.
- Coaching and team leadership
- Assist management in creating a positive atmosphere in the shop which is focused on delivering the best sales and service results.
- A team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets.
- Responsible for delegating tasks to the team appropriately to ensure the day to day running of the shop.
- To seek out opportunities to train and develop the team to support with the efficiency and smooth running of the shop.
- Assist management with the communication and completion of wellbeing initiatives and escalates people queries to relevant management and people team.
- Understanding our approach to Ethical Sourcing and environmental impact to be able to explain this to our customer’s and the team.
Requirements
- To gain an airport pass to work at Gatwick you will need to provide 5 years’ worth of either employment or education references with no gaps over 28 days.
- CRC (Criminal Record Check) – to be carried out if your application is successful.
- You will need to hold a valid form of in date ID.
- Pass a Gatwick airport security check interview and also a written / online training course.
- The airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times.
- Referencing is required as noted and is the responsibility of the applicant to obtain. Failure to obtain satisfactory references or a clear CRC would result in employment offer being rescinded.
Additional role context
In this role you will be expected to support with compliance and day to day operational running of the shop and to escalate issues to the relevant function as needed. You will also support with training and development of the team and be aware of ethical sourcing and environmental impact and be able to explain this to customers and the team.
Benefits
- Quarterly bonus opportunity
- Up to 28 days holiday per annum
- 2 days (paid – contracted hours) per year to volunteer in the local community
- 50% discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host Supervisor (24 Hrs) employer: White Stuff
WHITE STUFF is an excellent employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying generous benefits like a quarterly bonus and up to 25 days of holiday each year. Join us in the North Central area, where your leadership can make a meaningful impact across our stores in Beverley and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Supervisor (24 Hrs)
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Customer Host Supervisor, you'll need to lead by example. Think of scenarios where you can demonstrate excellent service and how you'd coach your team to do the same. Role-play with a friend if you can!
✨Tip Number 3
Be ready to discuss your leadership style! They want someone who can create a positive atmosphere and motivate the team. Prepare examples of how you've successfully led a team or handled challenges in the past.
✨Tip Number 4
Don't forget to highlight your operational knowledge! Brush up on retail operations and be prepared to discuss how you would manage stock, promotions, and compliance. This shows you're not just about the customer experience but also the behind-the-scenes work.
We think you need these skills to ace Customer Host Supervisor (24 Hrs)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Customer Host Supervisor role. Highlight your relevant experience in customer service and team leadership, and connect it back to our values and what we’re looking for in a candidate.
Show Your Passion:We love candidates who are passionate about our brand and what we do. Share your enthusiasm for our products and how you can help create a fantastic shopping experience for our customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, make sure you understand White Stuff's ethos and product range. Familiarise yourself with their unique prints and designs, as well as their commitment to ethical sourcing. This will help you connect with the brand during the interview and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a Customer Host Supervisor, excellent customer service is key. Prepare examples of how you've provided outstanding service in the past. Think about times when you went above and beyond for a customer or helped resolve a tricky situation. This will demonstrate your ability to lead by example.
✨Be Ready to Discuss Team Leadership
You'll be responsible for coaching and developing your team, so come prepared with examples of your leadership style. Think about how you've motivated others, delegated tasks, and created a positive atmosphere in previous roles. This will highlight your suitability for the position.
✨Understand Operational Excellence
Familiarise yourself with the operational aspects of running a shop, such as stock management and compliance. Be ready to discuss how you would ensure high visual standards and efficient processes. Showing that you have a grasp of these details will set you apart as a strong candidate.
