Overview
Join to apply for the Customer Host (part-time) role at White Stuff.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Airport requirements
- To gain an airport pass to work at Gatwick you will need to provide 5 years’ worth of either employment or education references with no gaps over 28 days.
- CRC (Criminal Record Check) – to be carried out if your application is successful.
- You will need to hold a valid form of in date ID.
- Pass a Gatwick airport security check interview and also a written / online training course.
Please also note: the airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times. Referencing is required as noted and is the responsibility of the applicant to obtain. Failure to obtain satisfactory references or a clear CRC would result in employment offer being rescinded.
Role Summary
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support. The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
Responsibilities
- Making sure that our customers feel welcome and at ease in our shops
- Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
- Ensuring that Product presentation and Shop visual standards are always excellent
- Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
- Using knowledge of promotions or discounts available to inform our customers and increase sales
- Introducing customers to multichannel shopping through More Ways to Shop
- Assisting in Events, including Customer Event and preview evenings
- Responding to customer feedback and queries when needed, ensuring the customer is always happy
- Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
- Understanding our approach to Ethical Sourcing to be able to explain this to our customers
- Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
- Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers
Benefits
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days (paid – contracted hours) per year to volunteer in the local community
- 50% discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Job details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Customer Service
- Industries: Retail Apparel and Fashion
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host (part-time) in Guildford
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including White Stuff, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like White Stuff that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at White Stuff will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about White Stuff and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at White Stuff
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at White Stuff, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at White Stuff!
