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For Companies At a Glance
- Tasks: Deliver an amazing customer experience and support retail operations.
- Company: Join White Stuff, a vibrant brand known for unique clothing and accessories since 1985.
- Benefits: Enjoy perks like a quarterly bonus, 50% product discount, and up to 25 days holiday.
- Why this job: Be part of a sociable team that values creativity and accountability in a fun retail environment.
- Qualifications: Passion for retail and fashion, with a drive to enhance customer experiences.
- Other info: Weekend availability may be required; this is a 12-hour contract role.
Please note this role is a 12-hour contract within our John Lewis & Partners branch, and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women\’s and men\’s clothing, beautiful accessories, and homeware. Our original prints (all designed in house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We\’re sociable, talented, and like-minded. We\’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You\’re passionate about retail and fashion. You have the determination to go the extra mile and provide the best customer experience. You thrive in a team environment and inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU\’LL BE DOING
You will report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
- Understanding shop KPIs and working to improve them.
- Promoting multichannel shopping using the mobile point of sale system (mPOS) to show customers products across channels and creating endless aisle orders.
- Engaging customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts to inform customers and increase sales.
- Assisting in events including Customer Events and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards in-store.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding features of our product ranges and explaining them to support customer buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring products are replenished and available.
- Supporting stock management processes such as stocktakes.
- Using company resources like the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance.
- Being a team player and participating in team briefs.
- Understanding and complying with health & safety and emergency procedures.
- Maintaining a professional approach to internal customers, head office departments, centre management, and visitors.
- Fulfilling ship from store and Click + Collect processes accurately and efficiently.
Doing Good Stuff
- Awareness of our charity partner and supporting related events or promotions.
- Understanding our approach to ethical sourcing and environmental impact to explain this to customers and the team.
Benefits
As a Customer Host at White Stuff, you will be entitled to various benefits, including:
- Quarterly bonus opportunity
- Up to 25 days holiday per year plus bank holidays
- Two days paid annually to volunteer in the community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest-free season ticket loan
- Pension contribution
We are committed to creating an inclusive environment where everyone can be proud to work and be themselves. We are an equal opportunity employer, and all qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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Customer Host (John Lewis & Parners) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (John Lewis & Parners)
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and product ranges. Understanding their unique style and customer experience approach will help you connect better with the team during interviews.
✨Tip Number 2
Showcase your passion for retail and fashion by discussing your previous experiences in similar roles. Highlight specific examples where you went the extra mile to enhance customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would meet the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) in your role as a Customer Host. Think of scenarios where you demonstrated these qualities in past jobs.
✨Tip Number 4
Be ready to talk about your teamwork skills and how you can contribute to a positive team environment. Share examples of how you've inspired or supported colleagues in previous positions.
We think you need these skills to ace Customer Host (John Lewis & Parners)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Host position. Tailor your application to highlight how your skills and experiences align with what White Stuff is looking for.
Show Your Passion: In your cover letter, express your passion for retail and fashion. Share specific examples of how you've gone the extra mile in previous roles to enhance customer experiences, as this aligns with the company's values.
Highlight Teamwork Skills: Emphasise your ability to work well in a team environment. Provide examples of how you've collaborated with colleagues to achieve common goals, as teamwork is crucial for this role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and fashion during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, as this aligns with the company's focus on delivering an amazing customer experience.
✨Understand the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, Be Invaluable. Prepare to discuss how you can embody these principles in your role as a Customer Host, providing concrete examples from your past experiences.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to talk about your experiences working in a team environment. Highlight instances where you inspired or supported your colleagues, showcasing your ability to contribute positively to the team dynamic.
✨Know the Brand and Its Values
Research White Stuff's brand values, including their commitment to ethical sourcing and community involvement. Be prepared to discuss how you can support these initiatives and engage customers with the brand's story during your interview.