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- Tasks: Engage customers, maintain store visuals, and support team operations.
- Company: White Stuff is a vibrant retail brand known for unique clothing and homeware.
- Benefits: Enjoy perks like 50% product discount, bonus opportunities, and paid volunteer days.
- Why this job: Join a supportive team that values creativity and customer experience in a fun environment.
- Qualifications: Passion for retail and fashion; teamwork and customer service skills are essential.
- Other info: Weekend availability required; this role offers a 12-hour contract.
Please, note this role is a 12 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurately fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Customer Host (John Lewis and Partners) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (John Lewis and Partners)
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and product range. Understanding their unique prints and design philosophy will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile in previous roles. Be ready to discuss specific situations where you enhanced the customer experience, as this aligns perfectly with the role's primary objective.
✨Tip Number 3
Highlight your teamwork abilities by sharing experiences where you collaborated effectively with colleagues. Since the role thrives in a team environment, demonstrating your ability to inspire and support others will make you stand out.
✨Tip Number 4
Be prepared to discuss your availability, especially for weekends, as this is a key requirement for the role. Showing flexibility and a willingness to work during peak times can significantly enhance your chances of landing the job.
We think you need these skills to ace Customer Host (John Lewis and Partners)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Host position. Tailor your application to highlight how your skills and experiences align with what White Stuff is looking for.
Show Your Passion: Express your enthusiasm for retail and fashion in your application. Use specific examples from your past experiences that demonstrate your commitment to providing excellent customer service and your ability to thrive in a team environment.
Highlight Relevant Skills: Make sure to include any relevant skills that match the job description, such as experience with customer engagement, knowledge of visual merchandising, or familiarity with stock management processes. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important qualities for a Customer Host.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for retail and fashion during the interview. Share any personal experiences or stories that highlight your passion, as this role requires someone who genuinely loves the industry.
✨Understand the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Prepare examples of how you have embodied these principles in previous roles, as they are crucial for delivering an amazing customer experience.
✨Demonstrate Team Spirit
Since this role thrives in a team environment, be ready to discuss how you work well with others. Share instances where you have inspired or supported your colleagues, showcasing your ability to contribute positively to the team dynamic.
✨Know the Brand and Its Values
Research White Stuff and understand its brand values, including ethical sourcing and community involvement. Being able to discuss these topics will show your commitment to the company and its mission, making you a more attractive candidate.
