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For Companies At a Glance
- Tasks: Engage customers, maintain store standards, and support team operations.
- Company: Join White Stuff, a vibrant brand known for unique clothing and accessories since 1985.
- Benefits: Enjoy perks like 50% product discount, quarterly bonuses, and paid volunteer days.
- Why this job: Be part of a friendly team that values creativity and customer experience.
- Qualifications: Passion for retail and fashion; teamwork and customer service skills required.
- Other info: 12-hour contract with weekend availability; opportunity to make a positive impact.
Please, note this role is a 12 hours contract within our John Lewis & Partners branchand weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficient and accurately fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Customer Host (John Lewis) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (John Lewis)
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and product range. Understanding their unique style and customer experience approach will help you connect better with the team during interviews.
✨Tip Number 2
Showcase your passion for retail and fashion by discussing any relevant experiences or interests. This could include previous roles, personal projects, or even your favourite fashion trends.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of specific examples where you've gone the extra mile for a customer, as this aligns perfectly with the role's focus on delivering an amazing customer experience.
✨Tip Number 4
Be ready to discuss how you can contribute to team dynamics. Highlight your ability to inspire and support others, as teamwork is a key aspect of the Customer Host role at White Stuff.
We think you need these skills to ace Customer Host (John Lewis)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Host position. Tailor your application to highlight how your skills and experiences align with these expectations.
Show Your Passion: Express your enthusiasm for retail and fashion in your application. Use specific examples from your past experiences that demonstrate your commitment to providing excellent customer service and your ability to thrive in a team environment.
Highlight Relevant Skills: Make sure to include any relevant skills that relate to the role, such as experience with point of sale systems, stock management, or visual merchandising. This will show that you have the practical knowledge needed for the position.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you want to work for White Stuff specifically. Mention their values and how they resonate with you, which can help you stand out.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for retail and fashion during the interview. Share any personal experiences or stories that highlight your love for the industry, as this will resonate with the interviewers and demonstrate that you align with the company's values.
✨Understand the A.C.E Pillars
Familiarise yourself with the A.C.E pillars: Be Friendly, Be Inspiring, and Be Invaluable. Prepare examples of how you've embodied these principles in previous roles, as this will show your understanding of the customer experience they aim to deliver.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, be ready to discuss how you thrive in a team environment. Share instances where you've collaborated effectively with colleagues to achieve common goals, as this will highlight your ability to inspire and support others.
✨Know the Brand and Its Values
Research White Stuff's brand identity, including their commitment to ethical sourcing and community involvement. Being able to discuss these topics during your interview will show that you're not only interested in the job but also in contributing positively to the company culture.
