At a Glance
- Tasks: Deliver an amazing customer experience and support shop operations.
- Company: Join White Stuff, a vibrant retail brand with a unique personality.
- Benefits: Enjoy a quarterly bonus, 50% product discount, and up to 25 days holiday.
- Other info: Opportunity to volunteer in the community and engage in charity events.
- Why this job: Be part of a sociable team that values your passion for retail and fashion.
- Qualifications: Passion for retail, teamwork skills, and a drive to enhance customer experiences.
The predicted salary is between 10 - 12 £ per hour.
Please, note this role is an 8 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
- You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
- Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Customer Host (8 Hrs) employer: White Stuff
WHITE STUFF is an excellent employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying generous benefits like a quarterly bonus and up to 25 days of holiday each year. Join us in the North Central area, where your leadership can make a meaningful impact across our stores in Beverley and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host (8 Hrs)
✨Tip Number 1
Get to know the brand! Before your interview, dive into White Stuff's history and values. Show us you’re not just another candidate but someone who genuinely connects with our ethos and can embody our A.C.E pillars.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone the extra mile for a customer. We want to hear how you’ve inspired others and created memorable experiences, so be ready to share those stories.
✨Tip Number 3
Be prepared to discuss teamwork! Since we thrive in a collaborative environment, come armed with examples of how you’ve worked well in a team. Highlight your ability to inspire and support your colleagues.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged by asking about our products, events, or community initiatives. This not only demonstrates your interest but also gives you a chance to see if we’re the right fit for you.
We think you need these skills to ace Customer Host (8 Hrs)
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail and fashion shine through! Share any experiences that highlight your enthusiasm for providing an amazing customer experience, as this is key to what we’re looking for.
Be Friendly and Inspiring:Remember, we value a friendly and inspiring approach. Use your application to demonstrate how you embody these qualities. Maybe share a story where you went the extra mile for a customer or inspired your team!
Highlight Team Spirit:We thrive in a team environment, so make sure to mention any teamwork experiences you've had. Whether it’s collaborating on a project or supporting colleagues during busy times, show us how you can contribute to our sociable culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, take some time to really understand White Stuff's ethos and values. Familiarise yourself with their products, especially the unique prints and designs they offer. This will not only show your passion for the brand but also help you connect your answers to their mission during the interview.
✨Showcase Your Customer Service Skills
As a Customer Host, delivering an amazing customer experience is key. Prepare examples from your past experiences where you went the extra mile for a customer. Think about how you can demonstrate your ability to be friendly, inspiring, and invaluable in those situations.
✨Be Ready for Teamwork Questions
White Stuff values a team-oriented environment, so expect questions about teamwork. Prepare to discuss how you've collaborated with others in previous roles, and think of specific instances where you inspired or supported your teammates. This will highlight your fit within their sociable culture.
✨Understand the Role's Responsibilities
Make sure you’re clear on the primary objectives of the Customer Host role. Be ready to discuss how you would meet the A.C.E pillars and improve shop KPIs. Showing that you understand the operational side, like stock management and visual standards, will demonstrate your readiness for the job.
