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For Companies At a Glance
- Tasks: Deliver amazing customer experiences and maintain high visual standards in-store.
- Company: Join White Stuff, a vibrant retail brand with a unique personality.
- Benefits: Enjoy a competitive salary, generous holiday, and 50% product discount.
- Why this job: Be part of a sociable team that values creativity and accountability.
- Qualifications: Passion for retail and fashion, with a drive to inspire customers.
- Other info: Opportunities for community volunteering and career growth.
Overview
Please note this role is an 8 hours contract and weekend availability may be required.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women\’s and men\’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We\’re sociable, talented and like minded and we\’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Who You Are
You\’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary Objective of the Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You\’ll Be Doing
You\’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
- Maintaining high visual standards in store.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health & Safety and emergency procedures in store.
- Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
- Efficiently and accurately fulfilling ship from store and Click + Collect processes.
Doing Good Stuff
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 days paid (as per your contracted hours) per year to volunteer in the local community
- 50% product discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
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Customer Host employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host
✨Tip Number 1
Get to know the brand! Before your interview, dive into White Stuff's history and values. Show us you’re not just another candidate but someone who genuinely connects with our ethos and can embody our A.C.E pillars.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate being friendly, inspiring, and invaluable. We want to see how you’d handle real-life situations with customers, so be ready to share examples.
✨Tip Number 3
Be prepared to discuss teamwork! Since we thrive in a collaborative environment, come armed with stories about how you've worked well with others. Highlight your ability to inspire and support your teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail and fashion shine through! Share any experiences that highlight your enthusiasm for providing top-notch customer service and how you go the extra mile to make customers feel valued.
Be Yourself: We want to know the real you! Don’t be afraid to inject a bit of personality into your application. Whether it’s your unique style or your approach to teamwork, let us see what makes you stand out from the crowd.
Highlight Team Spirit: Since we thrive in a team environment, make sure to mention any past experiences where you’ve collaborated with others. Talk about how you inspire and support your teammates, as this is key to our culture at White Stuff.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their unique prints and commitment to ethical sourcing. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
As a Customer Host, delivering an amazing customer experience is key. Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where you inspired or engaged customers, and be ready to share these stories.
✨Demonstrate Team Spirit
White Stuff values teamwork, so be prepared to discuss how you thrive in a collaborative environment. Share experiences where you've supported colleagues or contributed to team success. Highlight your ability to inspire others and your enthusiasm for working together.
✨Be Ready for Practical Scenarios
Expect some role-play or situational questions during your interview. Practice responding to scenarios related to customer interactions, product presentations, or stock management. This will help you demonstrate your problem-solving skills and adaptability in real-time.