At a Glance
- Tasks: Deliver an amazing customer experience and support shop operations.
- Company: Join White Stuff, a vibrant retail brand with a unique personality.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Weekend availability may be required; great for students seeking part-time work.
- Why this job: Be part of a passionate team and inspire customers with your love for fashion.
- Qualifications: Passion for retail and fashion, with a drive to excel in customer service.
The predicted salary is between 11 - 13 £ per hour.
Please, note this role is a 4 hours contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU’LL BE DOING
You’ll report to the Shop Manager and sit within our Retail team.
- Customer Experience
- Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
- Holding an understanding of shop KPIs and working to continuously improve them.
- Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
- Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
- Using knowledge of promotions or discounts available to inform our customers and increase sales.
- Assisting in events including Customer Event and preview evenings.
- Product Presentation and Visual Standards
- Maintaining high visual standards instore.
- Supporting with floor moves, mannequin and window displays, and replenishment.
- Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
- Shop Operations
- Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
- Supporting in stock management processes such as stocktakes.
- Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
- Being a team player and playing an active role in team briefs.
- Understanding and complying with the Health and Safety regulations.
Customer Host (12 Week FTC) employer: White Stuff
At White Stuff, we pride ourselves on being a vibrant and inclusive employer where creativity and collaboration thrive. Our commitment to employee growth is evident through our supportive work culture that encourages entrepreneurial ideas and accountability at all levels. Located in the heart of the high street, we offer a unique opportunity to be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying the benefits of a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host (12 Week FTC)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with White Stuff's unique style and values. This will help you connect with the team and show your passion for retail and fashion during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone the extra mile for customers. Being able to share these stories will demonstrate your commitment to providing an amazing customer experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, which can be super helpful in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from White Stuff.
We think you need these skills to ace Customer Host (12 Week FTC)
Some tips for your application 🫡
Show Your Passion for Retail:Make sure to highlight your love for retail and fashion in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing an amazing customer experience.
Be Friendly and Inspiring:Since our brand is all about being friendly and inspiring, let your personality shine through in your written application. Use a warm tone and share examples of how you've gone the extra mile for customers in the past.
Know Your Stuff:Familiarise yourself with our products and values before applying. Mentioning specific items or initiatives from White Stuff can show us that you’ve done your homework and are truly interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at White Stuff
✨Know the Brand Inside Out
Before your interview, dive deep into White Stuff's history, values, and product range. Familiarise yourself with their unique prints and design philosophy. This will not only show your passion for the brand but also help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where you made a positive impact on someone's shopping experience. This aligns perfectly with the role's focus on delivering an amazing customer experience.
✨Demonstrate Team Spirit
Since this role thrives in a team environment, be ready to discuss how you collaborate with others. Share stories that highlight your ability to inspire and support teammates, as well as how you contribute to a positive workplace culture.
✨Be Ready for Practical Scenarios
Expect to engage in role-play or situational questions during the interview. Practice responding to scenarios related to customer interactions, product knowledge, and visual merchandising. This will help you demonstrate your readiness to meet the A.C.E pillars and excel in the role.
