At a Glance
- Tasks: Provide exceptional customer service and create a welcoming atmosphere in our retail space.
- Company: Join White Stuff, a vibrant brand known for its unique fashion and accessories.
- Benefits: Enjoy a quarterly bonus, 50% discount, and up to 28 days holiday.
- Other info: Opportunities for community volunteering and a supportive work environment.
- Why this job: Be part of a sociable team that values creativity and customer experience.
- Qualifications: Passion for retail and fashion, with a knack for teamwork and customer engagement.
The predicted salary is between 22000 - 26000 £ per year.
White Stuff was established in 1985 through a simple idea.
This idea grew and now we have shops and concessionsin the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware.
Our original prints (all designed in house), intricate details and considered design touches reflect our personalityand make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward.
We’re sociable, talented andlike minded and we’re not hierarchical or political in how we do business.
We encourage entrepreneurial ideas andaccountability at all levels.
Airport Requirements
- To gain an airport pass to work at Gatwick you will need to provide 5 years’ worth of either employment or education references with no gaps over 28 days.
- CRC (Criminal Record Check) – to be carried out if your application is successful.
- You will need to hold a valid form of in date ID.
- Pass a Gatwick airport security check interview and also a written / online training course.
- Please also note
: the airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times.
Referencing is required as noted and is the responsibility of the applicant to obtain.
Failure to obtain satisfactory references or a clear CRC would result in employment offer being rescinded.
ROLE SUMMARY
You’ll be passionate about Retail and Fashion.
You will have the determination to go the extra mile and provide thebest service.
You will thrive in a team environment, and you will inspire others with your passion and support.
The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
- Making sure that our customers feel welcome and at ease in our shops
- Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
- Ensuring that Product presentation and Shop visual standards are always excellent
- Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
- Using knowledge of promotions or discounts available to inform our customers and increase sales
- Introducing customers to multichannel shopping through More Ways to Shop
- Assisting in Events, including Customer Event and preview evenings
- Responding to customer feedback and queries when needed, ensuring the customer is always happy
- Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
- Understanding our approach to Ethical Sourcing to be able to explain this to our customers
- Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
- Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers
Benefits
- Quarterly bonus opportunity
- Up to 28 days holiday per annum
- 2 days (paid – contracted hours) per year to volunteer in the local community
- 50% discount
- Annual uniform allowance
- BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves.
Part of this commitment is being an equal opportunity employer.
All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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Customer Host Retail · Gatwick Airport in Crawley employer: White Stuff
WHITE STUFF is an excellent employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, you will have access to training and development opportunities while enjoying generous benefits like a quarterly bonus and up to 25 days of holiday each year. Join us in the North Central area, where your leadership can make a meaningful impact across our stores in Beverley and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host Retail · Gatwick Airport in Crawley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like White Stuff, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like White Stuff!
We think you need these skills to ace Customer Host Retail · Gatwick Airport in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at White Stuff, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at White Stuff and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show White Stuff that you’re ready to jump in and contribute right away!
How to prepare for a job interview at White Stuff
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
