At a Glance
- Tasks: Lead and grow our UK and international concession and marketplace channels, both online and in-store.
- Company: Join White Stuff, a vibrant brand known for its unique designs and collaborative culture.
- Benefits: Enjoy hybrid working, 25 days holiday, and a generous employee discount.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Be a key player in driving growth and making a real impact in retail.
- Qualifications: Experience in managing concessions or marketplaces with strong analytical and relationship-building skills.
The predicted salary is between 60000 - 75000 £ per year.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like‑minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who you are:
- A confident and knowledgeable Leader, with an entrepreneurial spirit.
- Ambitious, positive and energetic with a passion to succeed.
- Proven record of driving growth through trading and operational efficiency.
- A commercially minded strategic thinker with strong analytical skills.
- A team player, holding a pivotal role within the trading team.
- A natural communicator who builds trust with internal teams and partners alike.
- Proactive, adaptable, and comfortable managing change in a fast‑paced retail environment.
Primary objective of the job:
As Concession & Marketplace Manager at White Stuff, you'll be responsible for leading and trading our UK and international concession and marketplace channels - both in-store and online. You'll take ownership of partner relationships, commercial planning, and day‑to‑day performance to maximise sales, profit, and brand impact. You'll ensure our brand and product are presented consistently and effectively across all partner channels. You will report into the Channel Director and work closely with the Trading and Merchandising teams.
What you'll be doing:
- Lead the commercial planning, trading, and growth strategy for all UK and international concession and marketplace partners (e.g. M&S, John Lewis, Next etc).
- Deliver targets for sales, profit, and sell‑through, ensuring alignment with overall business goals.
- Contribute to the wider commercial strategy, identify and evaluate new business opportunities to support channel expansion and long‑term growth.
- Build and maintain strong relationships with partners, acting as the key contact for all commercial discussions.
- Lead regular trade meetings with partners to review performance, manage the critical path, and agree actions to improve sales and ranking.
- Monitor trade performance weekly, reviewing WSSI and key KPIs to identify risks and opportunities.
- Oversee promotional activity and markdown strategies to drive profitability.
- Work closely with the Concession Area Manager to manage and support the performance of UK and international concession shops.
- Partner with the Merchandising team to deliver the right product mix, size ratios and stock allocation across UK and international concessions, ensuring customer demand is met and sales and profitability are maximized.
- Work with the data team to ensure accurate and timely product setup, imagery, and content across all platforms.
- Align with the Merchandising team and Distribution Centre to ensure timely and accurate stock allocation and smooth dispatch.
- Plan and manage stock flow by channel, ensuring the right products are in the right place at the right time, and manage bookings with third‑party partners to ensure timely launches.
- Line‑manage and develop a team of Assistant Merchandisers, providing coaching and guidance.
- Share insights and lessons learned with the wider team to support trading across all channels.
What you'll need:
- Experience managing UK and international concessions, marketplaces, or partner retail environments.
- Proven ability to trade successfully across multiple channels, delivering growth and profitability.
- Ability to demonstrate commercial awareness with an understanding of consumer trends and competitors.
- Strong analytical and numerical skills, with confidence using data to drive decisions.
- Excellent relationship‑building and negotiation skills.
- Highly organised, collaborative, and commercially focused.
- Strong team working skills, able to build positive cross‑functional relationships.
- Experience managing a team, with the ability to develop and coach others.
- A proactive approach to identifying new business opportunities and supporting channel expansion.
What we will offer you:
- Hybrid working
- Annual bonus opportunity
- 25 days holiday per annum plus Bank Holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount
- Subsidised BUPA Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Concessions & Marketplace Growth Leader - Hybrid employer: White Stuff
At White Stuff, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that values creativity and collaboration. Our hybrid working model, generous benefits including a 50% discount, annual bonus opportunities, and dedicated time for community volunteering reflect our commitment to employee well-being and growth. Join us in a role where your entrepreneurial spirit can thrive, and be part of a team that is passionate about driving success together in the dynamic retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Concessions & Marketplace Growth Leader - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Highlight your achievements and be specific about how you've driven growth in previous positions.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Concessions & Marketplace Growth Leader - Hybrid
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your passion for retail and how you can contribute to our growth at White Stuff.
Tailor Your Experience:Make sure to highlight your relevant experience in managing concessions and marketplaces. We love seeing how your past roles align with what we're looking for, so don’t hold back!
Be Data-Driven:Since we value strong analytical skills, include examples of how you've used data to drive decisions in your previous roles. Show us how you can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at White Stuff
✨Know Your Numbers
As a Concessions & Marketplace Growth Leader, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to retail and be ready to discuss how you've used data to drive decisions in the past.
✨Showcase Your Leadership Style
Be prepared to talk about your experience managing teams and developing talent. Share specific examples of how you've coached others and fostered a collaborative environment, as this role requires strong team working skills.
✨Understand the Brand
Familiarise yourself with White Stuff's unique personality and product offerings. Be ready to discuss how you can maintain brand consistency across various channels and how your vision aligns with their entrepreneurial spirit.
✨Build Relationships
Since this role involves managing partner relationships, think of ways to illustrate your relationship-building skills. Prepare anecdotes that highlight your negotiation abilities and how you've successfully collaborated with partners in the past.
